Differences in perception on safety and security by travellers of Airbnb and licensed properties

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review

6 Scopus Citations
View graph of relations

Author(s)

Related Research Unit(s)

Detail(s)

Original languageEnglish
Pages (from-to)3092-3097
Journal / PublicationCurrent Issues in Tourism
Volume25
Issue number19
Online published20 Nov 2019
Publication statusPublished - 2022

Abstract

The purpose of this study was to examine if there were differences in perception by guests on safety and security of Airbnb and licensed properties. The results indicate there are differences in perception on the safety and security by guests of Airbnb and licensed properties. The implication of the study is that Airbnb properties should consider improving their safety and security measures from the perspectives of both service quality and marketing.

Research Area(s)

  • Airbnb, safety, security, hotel, licensed properties