Developing an analytical framework for mobile payments adoption in retailing: A supply-side perspective

P. M. Lai; K. B. Chuah

doi:10.1109/ICMeCG.2010.79

Developing an analytical framework for mobile payments adoption in retailing: A supply-side perspective

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

32 Citations (Scopus)

Abstract

Mobile payment is one of the hottest technologies for transactions in today's retail industry. The industry has typically overlooked the multiple roles mobile device can play in retailing to enable the wide spectrum of transaction services. Prior research mostly focuses on technology innovation or consumer-centric view while there is a scarcity of research related to supply-side perspective and merchant attitude towards adoption. This paper reports the results of a study of mobile payments adoption from a supply-side assessment or provider's view of the organizational-level decision of retail merchants. The purpose is to understand how the multi-actor forces, external factors and internal capabilities can influence the merchant adoption decisions. A semi-structured survey was conducted with supply-side experts to explore their industry-wide view of the perceived determinants for mobile payments adoption in retailing. This paper concludes with the proposal of an analytical framework for understanding the possible impacts of the market drivers and organizational enablers on mobile payments adoption. © 2010 IEEE.

Original language	English
Title of host publication	Proceedings - 2010 International Conference on Management of e-Commerce and e-Government, ICMeCG 2010
Pages	356-361
DOIs	https://doi.org/10.1109/ICMeCG.2010.79
Publication status	Published - 2010
Event	4th International Conference on Management of e-Commerce and e-Government, ICMeCG 2010 - Chengu, Sichuan, China Duration: 23 Oct 2010 → 24 Oct 2010

Conference

Conference	4th International Conference on Management of e-Commerce and e-Government, ICMeCG 2010
Place	China
City	Chengu, Sichuan
Period	23/10/10 → 24/10/10

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Research Keywords

Mobile payments
Retail merchants
Supply-side perspective
Technology adoption

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10.1109/ICMeCG.2010.79

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Lai, PM & Chuah, KB 2010, Developing an analytical framework for mobile payments adoption in retailing: A supply-side perspective. in Proceedings - 2010 International Conference on Management of e-Commerce and e-Government, ICMeCG 2010., 5628711, pp. 356-361, 4th International Conference on Management of e-Commerce and e-Government, ICMeCG 2010, Chengu, Sichuan, China, 23/10/10. https://doi.org/10.1109/ICMeCG.2010.79

Developing an analytical framework for mobile payments adoption in retailing: A supply-side perspective. / Lai, P. M.; Chuah, K. B.
Proceedings - 2010 International Conference on Management of e-Commerce and e-Government, ICMeCG 2010. 2010. p. 356-361 5628711.

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

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T2 - 4th International Conference on Management of e-Commerce and e-Government, ICMeCG 2010

AU - Lai, P. M.

AU - Chuah, K. B.

PY - 2010

Y1 - 2010

N2 - Mobile payment is one of the hottest technologies for transactions in today's retail industry. The industry has typically overlooked the multiple roles mobile device can play in retailing to enable the wide spectrum of transaction services. Prior research mostly focuses on technology innovation or consumer-centric view while there is a scarcity of research related to supply-side perspective and merchant attitude towards adoption. This paper reports the results of a study of mobile payments adoption from a supply-side assessment or provider's view of the organizational-level decision of retail merchants. The purpose is to understand how the multi-actor forces, external factors and internal capabilities can influence the merchant adoption decisions. A semi-structured survey was conducted with supply-side experts to explore their industry-wide view of the perceived determinants for mobile payments adoption in retailing. This paper concludes with the proposal of an analytical framework for understanding the possible impacts of the market drivers and organizational enablers on mobile payments adoption. © 2010 IEEE.

AB - Mobile payment is one of the hottest technologies for transactions in today's retail industry. The industry has typically overlooked the multiple roles mobile device can play in retailing to enable the wide spectrum of transaction services. Prior research mostly focuses on technology innovation or consumer-centric view while there is a scarcity of research related to supply-side perspective and merchant attitude towards adoption. This paper reports the results of a study of mobile payments adoption from a supply-side assessment or provider's view of the organizational-level decision of retail merchants. The purpose is to understand how the multi-actor forces, external factors and internal capabilities can influence the merchant adoption decisions. A semi-structured survey was conducted with supply-side experts to explore their industry-wide view of the perceived determinants for mobile payments adoption in retailing. This paper concludes with the proposal of an analytical framework for understanding the possible impacts of the market drivers and organizational enablers on mobile payments adoption. © 2010 IEEE.

KW - Mobile payments

KW - Retail merchants

KW - Supply-side perspective

KW - Technology adoption

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BT - Proceedings - 2010 International Conference on Management of e-Commerce and e-Government, ICMeCG 2010

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Developing an analytical framework for mobile payments adoption in retailing: A supply-side perspective

Abstract

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UN SDGs

Research Keywords

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