Deploying the Measurement of Knowledge Management using the Balanced Scorecard

Eric K. W. Lau

doi:10.1145/2925995.2926012

Deploying the Measurement of Knowledge Management using the Balanced Scorecard

Eric K. W. Lau^*

^*Corresponding author for this work

Department of Marketing

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

Abstract

Knowledge management is becoming increasingly imperative in today’s business world. To gain sustainable competitive advantage, a firm’s organizational knowledge base must be well protected, cultivated and shared among employees. A literature review on knowledge conversion was conducted to gain an understanding of how firms’ knowledge management strategies can be assessed using the balanced scorecard. The results of the ensuing empirical survey show that customer relevance, internal capability and organizational learning have significant effects on the respondents’ reported satisfaction with their knowledge management.

Original language	English
Title of host publication	Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society
Publisher	Association for Computing Machinery
ISBN (Print)	978-1-4503-4064-9
DOIs	https://doi.org/10.1145/2925995.2926012
Publication status	Published - 26 Jul 2016
Event	The 11th International KMO Conference : the Changing Face of Knowledge Management Impacting Society (KMO 2016) - University of Hagen, Hagen, Germany Duration: 25 Jul 2016 → 28 Jul 2016 http://www.kmo2016.com/

Conference

Conference	The 11th International KMO Conference : the Changing Face of Knowledge Management Impacting Society (KMO 2016)
Abbreviated title	KMO 2016
Place	Germany
City	Hagen
Period	25/07/16 → 28/07/16
Internet address	http://www.kmo2016.com/

Research Keywords

Explicit Knowledge
Knowledge Conversion.
Knowledge Management
Tacit Knowledge

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10.1145/2925995.2926012

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title = "Deploying the Measurement of Knowledge Management using the Balanced Scorecard",

abstract = "Knowledge management is becoming increasingly imperative in today{\textquoteright}s business world. To gain sustainable competitive advantage, a firm{\textquoteright}s organizational knowledge base must be well protected, cultivated and shared among employees. A literature review on knowledge conversion was conducted to gain an understanding of how firms{\textquoteright} knowledge management strategies can be assessed using the balanced scorecard. The results of the ensuing empirical survey show that customer relevance, internal capability and organizational learning have significant effects on the respondents{\textquoteright} reported satisfaction with their knowledge management.",

keywords = "Explicit Knowledge, Knowledge Conversion., Knowledge Management, Tacit Knowledge",

author = "Lau, \{Eric K. W.\}",

year = "2016",

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booktitle = "Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society",

publisher = "Association for Computing Machinery",

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Lau, EKW 2016, Deploying the Measurement of Knowledge Management using the Balanced Scorecard. in Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society., 29, Association for Computing Machinery, The 11th International KMO Conference : the Changing Face of Knowledge Management Impacting Society (KMO 2016), Hagen, Germany, 25/07/16. https://doi.org/10.1145/2925995.2926012

Deploying the Measurement of Knowledge Management using the Balanced Scorecard. / Lau, Eric K. W.
Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society. Association for Computing Machinery, 2016. 29.

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

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AB - Knowledge management is becoming increasingly imperative in today’s business world. To gain sustainable competitive advantage, a firm’s organizational knowledge base must be well protected, cultivated and shared among employees. A literature review on knowledge conversion was conducted to gain an understanding of how firms’ knowledge management strategies can be assessed using the balanced scorecard. The results of the ensuing empirical survey show that customer relevance, internal capability and organizational learning have significant effects on the respondents’ reported satisfaction with their knowledge management.

KW - Explicit Knowledge

KW - Knowledge Conversion.

KW - Knowledge Management

KW - Tacit Knowledge

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DO - 10.1145/2925995.2926012

M3 - RGC 32 - Refereed conference paper (with host publication)

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BT - Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society

PB - Association for Computing Machinery

T2 - The 11th International KMO Conference : the Changing Face of Knowledge Management Impacting Society (KMO 2016)

Y2 - 25 July 2016 through 28 July 2016

ER -

Deploying the Measurement of Knowledge Management using the Balanced Scorecard

Abstract

Conference

Research Keywords

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