Decreasing the dispatch time of medical reports sent from hospital to primary care with Lean Six Sigma

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journal

11 Scopus Citations
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Author(s)

  • Yara L. Basta
  • Jean H. G. Klinkenbijl
  • Thomas Rohof
  • Mathijs M. C. Monster
  • Paul Fockens
  • Kristien M. A. J. Tytgat

Detail(s)

Original languageEnglish
Pages (from-to)690-698
Number of pages9
Journal / PublicationJournal of Evaluation in Clinical Practice
Volume22
Issue number5
Publication statusPublished - Oct 2016
Externally publishedYes

Abstract

Rationale, aims and objectives: Timely communication is important to ensure high-quality health care. To facilitate this, the Gastro Intestinal Oncology Center Amsterdam (GIOCA) stipulated to dispatch medical reports on the day of the patient's visit. However, with the increasing number of patients, administrative processes at GIOCA were under pressure, and this standard was not met for the majority of patients. The aim and objective of this study was to dispatch 90% of medical reports on the day of the patient's visit by improving the logistic process. Methods: To assess the main causes for a prolonged dispatch time and to design improvements actions, the roadmap offered by Lean Six Sigma (LSS) was used, consisting of five phases: Define, Measure, Analyze, Improve and Control (DMAIC roadmap). Results: Initially, 12.3% of the reports were dispatched on the day of the patient's visit. Three causes for a prolonged dispatch time were identified: (1) determining which doctors involved with treatment would compose the report; (2) the reports composed by a senior resident had to be reviewed by a medical specialist; and (3) a medical specialist had to authorize the administration to dispatch the reports. To circumvent these causes, a digital form was implemented in the electronic medical record that could be completed during the multidisciplinary team meeting. After implementation, 90.6% of the reports were dispatched on the day of the visit. Conclusion: The dispatch time of reports sent from hospital to primary care can be significantly reduced using Lean Six Sigma, improving the communication between hospital and primary care. © 2016 John Wiley & Sons, Ltd.

Research Area(s)

  • efficiency of care, Lean Six Sigma, quality improvement, MULTIDISCIPLINARYCANCER TEAMS, HEALTH-CARE, QUALITY IMPROVEMENT

Citation Format(s)

Decreasing the dispatch time of medical reports sent from hospital to primary care with Lean Six Sigma. / Basta, Yara L.; Zwetsloot, Inez M.; Klinkenbijl, Jean H. G.; Rohof, Thomas; Monster, Mathijs M. C.; Fockens, Paul; Tytgat, Kristien M. A. J.

In: Journal of Evaluation in Clinical Practice, Vol. 22, No. 5, 10.2016, p. 690-698.

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journal