Decision support for "messy" problems

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Original languageEnglish
Pages (from-to)393-403
Journal / PublicationInformation and Management
Issue number6
Publication statusPublished - Jun 1995
Externally publishedYes


Problems that are non-quantitative and not bound to a narrow knowledge domain have been served unsatisfactorily by decision support and expert systems. Alternative techniques that address this type of problem are explained here using two key concepts: problem type dependent process support and domain related knowledge. Process support refers to the program steps and the data items useful in finding the solution. Domain related knowledge is knowledge drawn from a specific domain, yet through abstraction applicable to a wider range of problems. Results of preliminary empirical analyses suggest that both concepts are useful. © 1995.

Research Area(s)

  • Decision support system, Domain knowledge, Expert system, Expertise, Problem solving, Problem structure