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Customer demand satisfaction in production systems: A due-time performance approach

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review

Abstract

The problem of customer demand satisfaction in production systems with unreliable machines and finite finished goods buffers (FGB) is addressed. The measure of customer demand satisfaction is characterized by the probability to ship to the customer a required number of parts during a fixed time interval. This measure, referred to as the due-time performance (DTP), is often used to characterize the quality of a supplier in the automotive industry supply chain. In this paper, a method for evaluating DTP in serial and assembly lines is developed and the problem of selecting capacity of the FGB is discussed. The results obtained are illustrated by a case study at an automotive component plant.
Original languageEnglish
Pages (from-to)472-482
JournalIEEE Transactions on Robotics and Automation
Volume17
Issue number4
DOIs
Publication statusPublished - Aug 2001
Externally publishedYes

Bibliographical note

Publication details (e.g. title, author(s), publication statuses and dates) are captured on an “AS IS” and “AS AVAILABLE” basis at the time of record harvesting from the data source. Suggestions for further amendments or supplementary information can be sent to [email protected].

Funding

This work was supported by NSF Grant DMI-9820580.

Research Keywords

  • Due-time performance
  • Finished goods buffer
  • Production systems
  • Supply chain
  • Unreliable machines

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