Critical success factors of enterprise resource planning systems implementation success in China

Liang Zhang; M. K O Lee; Zhe Zhang; P. Banerjee

doi:10.1109/HICSS.2003.1174613

Critical success factors of enterprise resource planning systems implementation success in China

Liang Zhang
, M. K O Lee
, Zhe Zhang
, P. Banerjee

Department of Information Systems

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

243 Citations (Scopus)

Abstract

ERP implementation issues have been given much attention since two decades ago due to its low implementation success. Nearly 90 percent of ERP implementations are late or over budget (Martin, 1998) and the success rate with ERP implementation is about 33%. In China, the success rate of implementing ERP systems is extremely low at 10% (Zhu and Ma, 1999) which is much lower than that in West countries. This study attempts to study critical success factors affecting enterprise resource planning (ERP) systems implementation success in China with focus on both generic and unique factors. User satisfaction and White's ABCD classification method are used to judge whether an ERP system implementation is a success or a failure. Survey methodology and structural equation modeling technique of PLS-graph are used to collect and analyze data. Discussions on the results of data analysis are made.

Original language	English
Title of host publication	Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
Publisher	IEEE
ISBN (Print)	0769518745, 9780769518749
DOIs	https://doi.org/10.1109/HICSS.2003.1174613
Publication status	Published - 2003
Event	36th Annual Hawaii International Conference on System Sciences, HICSS 2003 - Big Island, United States Duration: 6 Jan 2003 → 9 Jan 2003

Conference

Conference	36th Annual Hawaii International Conference on System Sciences, HICSS 2003
Place	United States
City	Big Island
Period	6/01/03 → 9/01/03

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10.1109/HICSS.2003.1174613

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@inproceedings{06c3b1b04b894adeba22c56e19c020d6,

title = "Critical success factors of enterprise resource planning systems implementation success in China",

abstract = "ERP implementation issues have been given much attention since two decades ago due to its low implementation success. Nearly 90 percent of ERP implementations are late or over budget (Martin, 1998) and the success rate with ERP implementation is about 33\%. In China, the success rate of implementing ERP systems is extremely low at 10\% (Zhu and Ma, 1999) which is much lower than that in West countries. This study attempts to study critical success factors affecting enterprise resource planning (ERP) systems implementation success in China with focus on both generic and unique factors. User satisfaction and White's ABCD classification method are used to judge whether an ERP system implementation is a success or a failure. Survey methodology and structural equation modeling technique of PLS-graph are used to collect and analyze data. Discussions on the results of data analysis are made.",

author = "Liang Zhang and Lee, \{M. K O\} and Zhe Zhang and P. Banerjee",

year = "2003",

doi = "10.1109/HICSS.2003.1174613",

language = "English",

isbn = "0769518745",

booktitle = "Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003",

publisher = "IEEE",

address = "United States",

note = "36th Annual Hawaii International Conference on System Sciences, HICSS 2003 ; Conference date: 06-01-2003 Through 09-01-2003",

}

Zhang, L, Lee, MKO, Zhang, Z & Banerjee, P 2003, Critical success factors of enterprise resource planning systems implementation success in China. in Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003., 1174613, IEEE, 36th Annual Hawaii International Conference on System Sciences, HICSS 2003, Big Island, United States, 6/01/03. https://doi.org/10.1109/HICSS.2003.1174613

Critical success factors of enterprise resource planning systems implementation success in China. / Zhang, Liang; Lee, M. K O; Zhang, Zhe et al.
Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003. IEEE, 2003. 1174613.

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

TY - GEN

T1 - Critical success factors of enterprise resource planning systems implementation success in China

AU - Zhang, Liang

AU - Lee, M. K O

AU - Zhang, Zhe

AU - Banerjee, P.

PY - 2003

Y1 - 2003

N2 - ERP implementation issues have been given much attention since two decades ago due to its low implementation success. Nearly 90 percent of ERP implementations are late or over budget (Martin, 1998) and the success rate with ERP implementation is about 33%. In China, the success rate of implementing ERP systems is extremely low at 10% (Zhu and Ma, 1999) which is much lower than that in West countries. This study attempts to study critical success factors affecting enterprise resource planning (ERP) systems implementation success in China with focus on both generic and unique factors. User satisfaction and White's ABCD classification method are used to judge whether an ERP system implementation is a success or a failure. Survey methodology and structural equation modeling technique of PLS-graph are used to collect and analyze data. Discussions on the results of data analysis are made.

AB - ERP implementation issues have been given much attention since two decades ago due to its low implementation success. Nearly 90 percent of ERP implementations are late or over budget (Martin, 1998) and the success rate with ERP implementation is about 33%. In China, the success rate of implementing ERP systems is extremely low at 10% (Zhu and Ma, 1999) which is much lower than that in West countries. This study attempts to study critical success factors affecting enterprise resource planning (ERP) systems implementation success in China with focus on both generic and unique factors. User satisfaction and White's ABCD classification method are used to judge whether an ERP system implementation is a success or a failure. Survey methodology and structural equation modeling technique of PLS-graph are used to collect and analyze data. Discussions on the results of data analysis are made.

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U2 - 10.1109/HICSS.2003.1174613

DO - 10.1109/HICSS.2003.1174613

M3 - RGC 32 - Refereed conference paper (with host publication)

SN - 0769518745

SN - 9780769518749

BT - Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003

PB - IEEE

T2 - 36th Annual Hawaii International Conference on System Sciences, HICSS 2003

Y2 - 6 January 2003 through 9 January 2003

ER -

Critical success factors of enterprise resource planning systems implementation success in China

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