Critical factors for successful implementation of enterprise systems

Fiona Fui-Hoon Nah; Janet Lee-Shang Lau; Jinghua Kuang

doi:10.1108/14637150110392782

Critical factors for successful implementation of enterprise systems

Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review

Overview

968 Scopus Citations

Scopus Metrics

View graph of relations

Author(s)

Fiona Fui-Hoon Nah
Janet Lee-Shang Lau
Jinghua Kuang

Detail(s)

Original language	English
Pages (from-to)	285-296
Journal / Publication	Business Process Management Journal
Volume	7
Issue number	3
Publication status	Published - 1 Aug 2001
Externally published	Yes

Link(s)

DOI	DOI https://doi.org/10.1108/14637150110392782 Final Published version
	Check@CityULib
Link to Scopus	https://www.scopus.com/record/display.uri?eid=2-s2.0-84986172435&origin=recordpage
Permanent Link	https://scholars.cityu.edu.hk/en/publications/publication(082bd7d0-e6a3-4744-944c-2ecc99c1d932).html

Abstract

Enterprise resource planning (ERP) systems have emerged as the core of successful information management and the enterprise backbone of organizations. The difficulties of ERP implementations have been widely cited in the literature but research on the critical factors for initial and ongoing ERP implementation success is rare and fragmented. Through a comprehensive review of the literature, 11 factors were found to be critical to ERP implementation success — ERP teamwork and composition; change management program and culture; top management support; business plan and vision; business process reengineering with minimum customization; project management; monitoring and evaluation of performance; effective communication; software development, testing and troubleshooting; project champion; appropriate business and IT legacy systems. The classification of these factors into the respective phases (chartering, project, shakedown, onward and upward) in Markus and Tanis’ ERP life cycle model is presented and the importance of each factor is discussed. © 2001, MCB UP Limited

Research Area(s)

Implementation, Resource management, Systems integration

Bibliographic Note

Publication details (e.g. title, author(s), publication statuses and dates) are captured on an “AS IS” and “AS AVAILABLE” basis at the time of record harvesting from the data source. Suggestions for further amendments or supplementary information can be sent to [email protected].