Abstract
The commentary addresses the government’s role in mitigating information asymmetry problems during pandemic crisis response. We use the outbreak of COVID-19 in Wuhan, China, as a case to show the use of social media as a key mechanism in shaping the actions of the central government in its coordination with the local governments during the pandemic response. The Chinese government effectively collaborated with a social media platform to not only create a dedicated channel to allow citizens to post information about the pandemic to accelerate the speed of relief but also mobilize citizens and nonprofit organizations to support government response and recovery efforts. This suggests that social media can provide a venue for the government to not only tackle the information overload but also mitigate the friction among levels of governments. © The Author(s) 2020.
| Original language | English |
|---|---|
| Pages (from-to) | 698-705 |
| Journal | American Review of Public Administration |
| Volume | 50 |
| Issue number | 6-7 |
| Online published | 15 Jul 2020 |
| DOIs | |
| Publication status | Published - Aug 2020 |
| Externally published | Yes |
Funding
The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This work was supported by the Start-up Research Grant (Grant SRG2019-00152-FSS) of the University of Macau.
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
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SDG 3 Good Health and Well-being
Research Keywords
- COVID-19
- crisis coordination
- information asymmetry
- social media
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