Credit counseling to help debtors regain footing

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review

19 Citations (Scopus)

Abstract

In-depth interviews with 22 debt-ridden consumers who are enrolled in debt management plans reveal the vulnerability they experience in various life domains. Additional interviews with 19 credit counselors and agency executives illustrate how the practices of a credit counseling agency can help indebted consumers regain their footing. This research sheds light on how consumers can recover from their vulnerable situations and what aids this process. Copyright 2010 by The American Council on Consumer Interests.
Original languageEnglish
Pages (from-to)44-69
JournalJournal of Consumer Affairs
Volume44
Issue number1
DOIs
Publication statusPublished - Mar 2010

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