Cossumerism and quality standards for subvented social services: A case study of Hong kong

H. K. Wong

doi:10.1080/01900690601158287

Cossumerism and quality standards for subvented social services: A case study of Hong kong

H. K. Wong

Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review

5 Citations (Scopus)

Abstract

This article looks at the link and relationship of two popular concepts in the public arena: consumerism and quality services. It then examines how and why they are integrated into a generic set of service quality standards (SQS) which forms the crux of a service performance monitoring system (SPMS). They in turn form the basis of acceptable measures and feasible instruments for political accountability of the government Social Welfare Department and 180-plus NGOs for an extensive range of subvented personal social services in Hong Kong. The stewardship theory is advanced as an empirical and also an appropriate normative model to underpin the contracting relationship between the government and the nonprofit organizations in implementing the human services. The issues of culture change through the top-down social engineering for quality movement for these NGOs are also sketched.

Original language	English
Pages (from-to)	441-458
Journal	International Journal of Public Administration
Volume	30
Issue number	4
DOIs	https://doi.org/10.1080/01900690601158287
Publication status	Published - 2007

Bibliographical note

Publication details (e.g. title, author(s), publication statuses and dates) are captured on an “AS IS” and “AS AVAILABLE” basis at the time of record harvesting from the data source. Suggestions for further amendments or supplementary information can be sent to [email protected].

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SDG 16 Peace, Justice and Strong Institutions

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M3 - RGC 21 - Publication in refereed journal

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JF - International Journal of Public Administration

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Cossumerism and quality standards for subvented social services: A case study of Hong kong

Abstract

Bibliographical note

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