Consumer satisfaction with internet shopping : A research framework and propositions for future research

Research output: Chapters, Conference Papers, Creative and Literary WorksRGC 32 - Refereed conference paper (with host publication)peer-review

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Author(s)

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Detail(s)

Original languageEnglish
Title of host publicationACM International Conference Proceeding Series
Pages327-334
Volume113
Publication statusPublished - 2005

Publication series

Name
Volume113

Conference

Title7th International Conference on Electronic Commerce, ICEC05
PlaceChina
CityXi'an
Period15 - 17 August 2005

Abstract

Consumer satisfaction with Internet shopping has been conceptualized in a variety of ways. Studies in this area remain broad and appear relatively fragmented. In view of this, the purpose of this study is to propose a research framework that integrates both end-user computing satisfaction literature and service quality literature. This framework explicitly considers information quality, system quality, and service quality as the key dimensions of consumer satisfaction with Internet shopping. We believe the research framework and propositions serve as salient guidelines for researchers. Copyright 2005 ACM.

Research Area(s)

  • consumer satisfaction, electronic commerce, end-user computing, information quality, Internet shopping, service quality, SERVQUAL, system quality

Citation Format(s)

Consumer satisfaction with internet shopping: A research framework and propositions for future research. / Cheung, Christy M. K.; Lee, Matthew K. O.
ACM International Conference Proceeding Series. Vol. 113 2005. p. 327-334.

Research output: Chapters, Conference Papers, Creative and Literary WorksRGC 32 - Refereed conference paper (with host publication)peer-review