Consumer satisfaction with internet shopping : A research framework and propositions for future research
Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45) › 32_Refereed conference paper (with ISBN/ISSN) › peer-review
Author(s)
Related Research Unit(s)
Detail(s)
| Original language | English |
|---|---|
| Title of host publication | ACM International Conference Proceeding Series |
| Pages | 327-334 |
| Volume | 113 |
| Publication status | Published - 2005 |
Publication series
| Name | |
|---|---|
| Volume | 113 |
Conference
| Title | 7th International Conference on Electronic Commerce, ICEC05 |
|---|---|
| Place | China |
| City | Xi'an |
| Period | 15 - 17 August 2005 |
Link(s)
Abstract
Consumer satisfaction with Internet shopping has been conceptualized in a variety of ways. Studies in this area remain broad and appear relatively fragmented. In view of this, the purpose of this study is to propose a research framework that integrates both end-user computing satisfaction literature and service quality literature. This framework explicitly considers information quality, system quality, and service quality as the key dimensions of consumer satisfaction with Internet shopping. We believe the research framework and propositions serve as salient guidelines for researchers. Copyright 2005 ACM.
Research Area(s)
- consumer satisfaction, electronic commerce, end-user computing, information quality, Internet shopping, service quality, SERVQUAL, system quality
Citation Format(s)
Consumer satisfaction with internet shopping : A research framework and propositions for future research. / Cheung, Christy M. K.; Lee, Matthew K. O.
ACM International Conference Proceeding Series. Vol. 113 2005. p. 327-334.Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45) › 32_Refereed conference paper (with ISBN/ISSN) › peer-review
