Consumer response to negative celebrity publicity : The effects of moral reasoning strategies and fan identification

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalNot applicablepeer-review

View graph of relations

Related Research Unit(s)

Detail(s)

Original languageEnglish
Pages (from-to)114-123
Journal / PublicationJournal of Product and Brand Management
Volume29
Issue number1
Online published8 Jul 2019
Publication statusPublished - 2020

Abstract

Purpose – In the context of celebrity endorsement, this study aims to demonstrate that the ways in which consumers adopt moral reasoning strategies (i.e. rationalization, decoupling and coupling) are largely dependent on the severity (i.e. high vs low) of celebrity transgressions and the degree to which they personally identify with the celebrity.
Design/methodology/approach – A between-subjects online experiment (N = 144) with two conditions, representing high- and low-severity celebrity transgressions, was conducted. Participants’ attitudes toward the celebrity and endorsed brand, their purchase intention for the endorsed product and the degrees to which they identified with the celebrity and adopted the three types of moral reasoning strategies were assessed.
Findings – The rationalization and decoupling strategies mediate the effects of highly negative information about a celebrity on consumer attitudes toward the celebrity and endorsed brand as well as on purchase intention for the endorsed product. In addition, consumers who identify strongly as fans of the celebrity in question are more likely to activate rationalization and decoupling strategies to process and evaluate transgressive behaviors than those with weaker fan identification. 
Originality/value – By exploring the ways in which moral reasoning and fan identification work in processing negative information, this study provides insights into the psychological process through which negative news coverage of a celebrity endorser influences consumer attitudes and purchase intention.

Research Area(s)

  • Moral reasoning, Purchase intention, Brand attitude, Celebrity endorsement, Fan identification, Celebrity transgression