Consumer loyalty toward smartphone brands : The determining roles of deliberate inertia and cognitive lock-in

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalNot applicablepeer-review

View graph of relations

Author(s)

Related Research Unit(s)

Detail(s)

Original languageEnglish
Pages (from-to)866-876
Journal / PublicationInformation & Management
Volume55
Issue number7
Early online date31 Mar 2018
StatePublished - Nov 2018

Abstract

Research in commitment–trust perspective overlooks the effect of status quo bias on consumer brand loyalty. This study aims to integrate the bias including consumers’ deliberate inertia and cognitive lock-in with consumers’ trust and commitment in the perspective. We empirically analyze a research model and hypothetical relationships using structural equation modeling with survey data from smartphone consumers. The results show that the inertia meaningfully and positively enhances consumers’ brand loyalty, and the lock-in significantly predicts consumers’ deliberate inertia and commitment. The findings significantly advance extant knowledge with the positive effects of deliberate inertia and cognitive lock-in on consumers’ brand loyalty.

Research Area(s)

  • Brand loyalty, Deliberate inertia, Cognitive lock-in, Trust, Commitment, Status quo bias