Comparative Reviews vs. Regular Consumer Reviews: Effects of Presentation Format and Review Valence

Hessamedin Vali, Jingjun (David) Xu, Mehmet Bayram Yildirim

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review

6 Citations (Scopus)
143 Downloads (CityUHK Scholars)

Abstract

This study proposes and evaluates the effect of “mixed” comparative reviews on review value and compares the results with “separate” comparative and regular reviews. A total of 201 subjects have participated in the experiment conducted in this study. Results indicate that mixed comparative reviews in text format are perceived as less valuable than separate comparative reviews in text format. However, mixed comparative reviews in tabular format have more review value than those in text format and are perceived as more valuable than regular reviews of one product in either format. Unsurprisingly, the positive reviews of the target product lead to higher product attitude than negative reviews. However, this effect is weak in mixed (vs. separate) comparative reviews.
Original languageEnglish
Number of pages29
JournalJournal of Global Information Management
Volume29
Issue number6
DOIs
Publication statusPublished - Nov 2021

Bibliographical note

Information for this record is supplemented by the author(s) concerned.

Research Keywords

  • Consumer Review
  • Mixed Comparative Review
  • Presentation Format
  • Product Attitude
  • Regular Review
  • Review Type
  • Review Valence
  • Review Value
  • Separate Comparative Review

Publisher's Copyright Statement

  • This full text is made available under CC-BY 4.0. https://creativecommons.org/licenses/by/4.0/

RGC Funding Information

  • RGC-funded

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