Cognitive mapping techniques for user-database interaction

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

23 Scopus Citations
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Original languageEnglish
Pages (from-to)96-108
Journal / PublicationIEEE Transactions on Professional Communication
Issue number2
Publication statusPublished - Jun 2006
Externally publishedYes


In this paper, we first develop a framework of user-database interaction. Based on this framework, we then provide a discussion on how notable human factors influence various dimensions of user-database interaction. Following that, we propose using cognitive mapping techniques to overcome some cognitive and behavioral biases during user-database interaction. Three popular cognitive mapping techniques-causal mapping, semantic mapping, and concept mapping-are introduced as techniques to elicit an individual's belief systems regarding a problem domain. Through an example database application, we demonstrate how to use these cognitive mapping techniques to improve user-database interaction. Finally, we discuss the implications of this research for technical communicators during user-database interaction analysis and design. © 2006 IEEE.

Research Area(s)

  • Cognitive mapping, Technical communication, User-database interaction

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