Cheery companions or serious assistants? Role and demeanor congruity as predictors of robot attraction and use intentions among senior citizens

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

19 Scopus Citations
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Author(s)

  • S. Shyam Sundar
  • Eun Hwa Jung
  • T. Franklin Waddell
  • Ki Joon Kim

Related Research Unit(s)

Detail(s)

Original languageEnglish
Pages (from-to)88-97
Journal / PublicationInternational Journal of Human Computer Studies
Volume97
Online published2 Sep 2016
Publication statusPublished - Jan 2017

Abstract

Using a robot designed for senior citizens in a retirement home setting, an experiment (N=51) was conducted to investigate whether variations in the role (companion vs. assistant) and social demeanor (playful vs. serious) of a robot influence senior citizens’ perceptions of the robot's social attractiveness, intelligence, anxiety, and eeriness. Results show that assistant robots are perceived as more socially attractive and intelligent when their demeanor is playful rather than serious. In addition, companion robots are evaluated as less anxious and less eerie when their personality is serious rather than playful. Finally, companion robots with a serious demeanor have a positive indirect effect on robot use intentions via heightened perceptions of intelligence and social attractiveness, while assistant robots with a playful demeanor have a positive indirect effect on intentions via lower perceptions of anxiety. The implications of our findings for human-robot interaction and the design of socially assistive robotics are discussed.

Research Area(s)

  • Computers are social actors, Human-robot interaction, MAIN model, Senior citizens

Citation Format(s)

Cheery companions or serious assistants? Role and demeanor congruity as predictors of robot attraction and use intentions among senior citizens. / Sundar, S. Shyam; Jung, Eun Hwa; Waddell, T. Franklin; Kim, Ki Joon.

In: International Journal of Human Computer Studies, Vol. 97, 01.2017, p. 88-97.

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review