Can’t serve customers right? An indirect effect of co-workers’ counterproductive behavior in the service environment

Jixia YANG

doi:10.1348/096317907X203742

Can’t serve customers right? An indirect effect of co-workers’ counterproductive behavior in the service environment

Jixia YANG

Department of Management

Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review

14 Citations (Scopus)

Original language	English
Pages (from-to)	29 - 46
Journal	Journal of Occupational and Organizational Psychology
Volume	81
Issue number	1
DOIs	https://doi.org/10.1348/096317907X203742
Publication status	Published - 2008

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title = "Can{\textquoteright}t serve customers right? An indirect effect of co-workers{\textquoteright} counterproductive behavior in the service environment",

author = "Jixia YANG",

year = "2008",

doi = "10.1348/096317907X203742",

language = "English",

volume = "81",

pages = "29 -- 46",

journal = "Journal of Occupational and Organizational Psychology",

issn = "0963-1798",

publisher = "Wiley-Blackwell",

number = "1",

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AU - YANG, Jixia

PY - 2008

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DO - 10.1348/096317907X203742

M3 - RGC 21 - Publication in refereed journal

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SP - 29

EP - 46

JO - Journal of Occupational and Organizational Psychology

JF - Journal of Occupational and Organizational Psychology

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