Abstract
Instant messaging (IM) has become increasingly prevalent as a communication tool of choice for social networking. However, application of 1M at work remains controversial due to the inherent challenges associated with quantifying the benefits for organizations. In this study we integrate social network theory and transactive memory theory to examine 1M's significance for organizations. We propose that 1M has the potential to facilitate knowledge sharing by establishing relationship networks in the workplace, which sequentially enhance teamwork performance. This conceptual model is validated by 253 survey responses collected from employees of Chinese organizations. The data indicates that 1M can empower teams at work via social networks and knowledge sharing. The theoretical and practical implications of the findings are discussed. © 2010 IEEE.
| Original language | English |
|---|---|
| Title of host publication | 2010 4th International Conference on Research Challenges in Information Science - Proceedings, RCIS 2010 |
| Pages | 589-598 |
| DOIs | |
| Publication status | Published - 2010 |
| Event | 2010 4th International Conference on Research Challenges in Information Science, RCIS 2010 - Nice, France Duration: 19 May 2010 → 21 May 2010 |
Conference
| Conference | 2010 4th International Conference on Research Challenges in Information Science, RCIS 2010 |
|---|---|
| Place | France |
| City | Nice |
| Period | 19/05/10 → 21/05/10 |
Research Keywords
- Instant messaging
- Knowledge sharing
- Social network
- Teamwork performance
Publisher's Copyright Statement
- COPYRIGHT TERMS OF DEPOSITED POSTPRINT FILE: © 2010 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works. Ou, C. X. J., Davison, R. M., Zhong, X., & Liang, Y. (2010). Can instant messaging empower teams at work? In 2010 4th International Conference on Research Challenges in Information Science - Proceedings, RCIS 2010 (pp. 589-598). Article 5507296. https://doi.org/10.1109/RCIS.2010.5507296.