Can instant messaging empower teams at work?

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

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Detail(s)

Original languageEnglish
Title of host publication2010 4th International Conference on Research Challenges in Information Science - Proceedings, RCIS 2010
Pages589-598
Publication statusPublished - 2010

Conference

Title2010 4th International Conference on Research Challenges in Information Science, RCIS 2010
PlaceFrance
CityNice
Period19 - 21 May 2010

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Publisher's Copyright Statement
  • © 2010 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works. Ou, C. X. J., Davison, R. M., Zhong, X., & Liang, Y. (2010). Can instant messaging empower teams at work? In 2010 4th International Conference on Research Challenges in Information Science - Proceedings, RCIS 2010 (pp. 589-598). Article 5507296. https://doi.org/10.1109/RCIS.2010.5507296.
Link to Scopus https://www.scopus.com/record/display.uri?eid=2-s2.0-77957299915&origin=recordpage
Permanent Link https://scholars.cityu.edu.hk/en/publications/publication(ce3656c3-4b25-4e68-93dc-2f5e6cbc6ced).html

Abstract

Instant messaging (IM) has become increasingly prevalent as a communication tool of choice for social networking. However, application of 1M at work remains controversial due to the inherent challenges associated with quantifying the benefits for organizations. In this study we integrate social network theory and transactive memory theory to examine 1M's significance for organizations. We propose that 1M has the potential to facilitate knowledge sharing by establishing relationship networks in the workplace, which sequentially enhance teamwork performance. This conceptual model is validated by 253 survey responses collected from employees of Chinese organizations. The data indicates that 1M can empower teams at work via social networks and knowledge sharing. The theoretical and practical implications of the findings are discussed. © 2010 IEEE.

Research Area(s)

  • Instant messaging, Knowledge sharing, Social network, Teamwork performance

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Publication fingerprints text

100
Organizations Social Sciences
100
Work Social Sciences
100
Social Network Social Sciences
100
Instant Messaging Keyphrases
100
Knowledge Sharing Keyphrases
100
Teams Computer Science
100
Knowledge-Sharing Computer Science
100
Communication Psychology
100
Workplace Psychology
100
Tools Psychology
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Citation Format(s)

[ RIS ] [ BibTeX ]
Can instant messaging empower teams at work? / Ou, Carol X.J.; Davison, Robert M.; Zhong, Xuepan et al.
2010 4th International Conference on Research Challenges in Information Science - Proceedings, RCIS 2010. 2010. p. 589-598 5507296.

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

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