TY - JOUR
T1 - Best value
T2 - Is it delivering?
AU - Higgins, Paul
AU - James, Philip
AU - Roper, Ian
PY - 2004/8
Y1 - 2004/8
N2 - The enhancement of public service performance has been a central concern of successive Labour governments since 1997. Best Value is intended to address this by replacing the former policy of compulsory competitive tendering with a policy that has been likened to a local government version of total quality management. In this article the authors draw on a survey of local government officers to explore the extent to which BV is providing the basis for improvements in the quality of local services and finds mixed results.
AB - The enhancement of public service performance has been a central concern of successive Labour governments since 1997. Best Value is intended to address this by replacing the former policy of compulsory competitive tendering with a policy that has been likened to a local government version of total quality management. In this article the authors draw on a survey of local government officers to explore the extent to which BV is providing the basis for improvements in the quality of local services and finds mixed results.
UR - http://www.scopus.com/inward/record.url?scp=3543008352&partnerID=8YFLogxK
UR - https://www.scopus.com/record/pubmetrics.uri?eid=2-s2.0-3543008352&origin=recordpage
U2 - 10.1111/j.1467-9302.2004.00427.x
DO - 10.1111/j.1467-9302.2004.00427.x
M3 - RGC 62 - Review of books or of software (or similar publications/items)
SN - 0954-0962
VL - 24
SP - 251
EP - 258
JO - Public Money and Management
JF - Public Money and Management
IS - 4
ER -