Assessing Performance Measurement Impact: A study of US local governments

XiaoHu WANG

doi:10.1080/15309576.2002.11643685

Assessing Performance Measurement Impact: A study of US local governments

Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review

Abstract

This research examines performance measurement (PM) impact in U.S. cities. The results show that PM helps city administrations specify service goals, expectations, and strategies. PM also helps managers identify daily management problems and solutions. Some city legislators use PM, whereas many others do not. The public in most cities in the study does not show interest in PM. In addition, the majority of cities in this study do not use PM to make resource allocation decisions. This study also finds that strategic planning and benchmarking increase PM impact.

Original language	English
Pages (from-to)	26-43
Journal	Public Performance & Management Review
Volume	26
Issue number	1
DOIs	https://doi.org/10.1080/15309576.2002.11643685
Publication status	Published - Sept 2002
Externally published	Yes

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abstract = "This research examines performance measurement (PM) impact in U.S. cities. The results show that PM helps city administrations specify service goals, expectations, and strategies. PM also helps managers identify daily management problems and solutions. Some city legislators use PM, whereas many others do not. The public in most cities in the study does not show interest in PM. In addition, the majority of cities in this study do not use PM to make resource allocation decisions. This study also finds that strategic planning and benchmarking increase PM impact.",

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AB - This research examines performance measurement (PM) impact in U.S. cities. The results show that PM helps city administrations specify service goals, expectations, and strategies. PM also helps managers identify daily management problems and solutions. Some city legislators use PM, whereas many others do not. The public in most cities in the study does not show interest in PM. In addition, the majority of cities in this study do not use PM to make resource allocation decisions. This study also finds that strategic planning and benchmarking increase PM impact.

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Assessing Performance Measurement Impact: A study of US local governments

Abstract

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