Assessing Performance Measurement Impact : A study of US local governments
Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
Author(s)
Detail(s)
| Original language | English |
|---|---|
| Pages (from-to) | 26-43 |
| Journal / Publication | Public Performance & Management Review |
| Volume | 26 |
| Issue number | 1 |
| Publication status | Published - Sept 2002 |
| Externally published | Yes |
Link(s)
| DOI | DOI |
|---|---|
| Permanent Link | https://scholars.cityu.edu.hk/en/publications/publication(e989ec95-cc35-428a-8b31-10e73e8eea7f).html |
Abstract
This research examines performance measurement (PM) impact in U.S. cities. The results show that PM helps city administrations specify service goals, expectations, and strategies. PM also helps managers identify daily management problems and solutions. Some city legislators use PM, whereas many others do not. The public in most cities in the study does not show interest in PM. In addition, the majority of cities in this study do not use PM to make resource allocation decisions. This study also finds that strategic planning and benchmarking increase PM impact.
Citation Format(s)
Assessing Performance Measurement Impact: A study of US local governments. / WANG, XiaoHu.
In: Public Performance & Management Review, Vol. 26, No. 1, 09.2002, p. 26-43.
In: Public Performance & Management Review, Vol. 26, No. 1, 09.2002, p. 26-43.
Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
