Applying CSCW technology to overcome traditional barriers in group interactions

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Original languageEnglish
Pages (from-to)209-219
Journal / PublicationInformation and Management
Issue number4
Publication statusPublished - 2 Nov 1998



CSCW systems are designed to improve group communication while alleviating negative interactions. However, their developers often focus on the technology, producing highly sophisticated software systems to address problems that may not exist in real-life groups or may not effectively address problems encountered by them. As a result of an extensive review of the literature and a large-scale survey of meeting participants in a University setting, we believe that we have identified the most important problems in group interaction. These are matched with specific features of CSCW technology, as well as with their potential drawbacks. This problem-solution-drawback arrangement is posited as a point of departure for a common knowledge base for future CSCW development. © 1998 Elsevier Science B.V. All rights reserved.

Research Area(s)

  • CSCW application contexts, CSCW solutions, CSCW technology, Group communication, Group interaction problems, Solution drawbacks

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