Antecedents of employees’ extended use of enterprise systems : An integrative view of person, environment, and technology

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journal

18 Scopus Citations
View graph of relations

Author(s)

Detail(s)

Original languageEnglish
Pages (from-to)104-120
Journal / PublicationInternational Journal of Information Management
Volume39
Online published13 Dec 2017
Publication statusPublished - Apr 2018
Externally publishedYes

Abstract

Employees’ extended use of enterprise systems becomes an important concern for firms striving to reap benefits from IT investment. This paper proposes a person-environment-technology (PET) research model to explain how system self-efficacy, leader-member exchange, and system modularity, jointly impact employees’ extended use. The model is tested with a survey on enterprise system users in six firms which have already implemented enterprise resource planning (ERP) systems, and several meaningful findings are yielded. First, except for leader-member exchange, both system self-efficacy and modularity are found to positively and directly affect extended use. Second, leader-member exchange, rather than exerting a direct effect, can positively moderate the effects of system self-efficacy and modularity on extended use. Third, system modularity can strengthen the relationship between system self-efficacy and employees’ extended use.The limitations and implications for research and practice are discussed.

Research Area(s)

  • Extended use, Interaction, Leader-member exchange, System modularity, System self-efficacy