Analyzing the Complexity of Performance Information Use : Experiments with Stakeholders to Disaggregate Dimensions of Performance, Data Sources, and Data Types

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review

30 Scopus Citations
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Original languageEnglish
Pages (from-to)852-863
Journal / PublicationPublic Administration Review
Volume78
Issue number6
Online published2 Mar 2018
Publication statusPublished - Nov 2018

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Abstract

This article addresses important questions about the complex construct of underlying performance information use: public service performance. A between-subjects experimental vignette methodology was implemented to answer questions about the effects of emphasizing different dimensions of performance and the sources and types of performance information among internal and external stakeholders in two service arenas (secondary education and solid waste management) in Hong Kong. The findings indicate common attitudes and agreement across stakeholder groups and services on the merits of archival and external data types. Other results vary by service and between stakeholder groups. The effects of information about effectiveness can depend on its combination with information about efficiency or equity. This complexity needs to be considered when designing information communication to different stakeholder groups.

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Citation Format(s)

Analyzing the Complexity of Performance Information Use: Experiments with Stakeholders to Disaggregate Dimensions of Performance, Data Sources, and Data Types. / Walker, Richard M.; Jin Lee, M.; James, Oliver et al.
In: Public Administration Review, Vol. 78, No. 6, 11.2018, p. 852-863.

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review

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