An XML-based real-time quality measurement scheme

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)62_Review of books or of software (or similar publications/items)peer-review

4 Scopus Citations
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Author(s)

Detail(s)

Original languageEnglish
Pages (from-to)505-512
Journal / PublicationIndustrial Management and Data Systems
Volume104
Issue number6
Publication statusPublished - 2004

Abstract

Attempts to introduce a quality measurement scheme (QMS) that is able to assess the immediate feedback of customers globally in real time, followed by a data mining process, which is an interactive process that involves assembling the data into a format conducive to producing a multi-dimensional analysis using an online analytical processing (OLAP) approach, in addition, an XML schema, which provides a universal syntax to facilitate the exchange of data, is used in the design of the QMS to support the data mining process. To validate the feasibility of QMS in real industrial situations, a case example is covered, showing promising test results based on the proposed scheme.

Research Area(s)

  • Customer satisfaction, Extensible Markup Language, Performance measurement (quality)

Citation Format(s)

An XML-based real-time quality measurement scheme. / Lau, H. C W; Chan, F. T S; Fung, Richard et al.

In: Industrial Management and Data Systems, Vol. 104, No. 6, 2004, p. 505-512.

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)62_Review of books or of software (or similar publications/items)peer-review