An exploratory study of buyers' participation intentions in reputation systems : The relationship quality perspective

Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review

22 Scopus Citations
Scopus Metrics
View graph of relations

Author(s)

Related Research Unit(s)

Detail(s)

Original languageEnglish
Pages (from-to)952-963
Journal / PublicationInformation & Management
Volume51
Issue number8
Online published23 Sept 2014
Publication statusPublished - Dec 2014

Link(s)

DOI

DOI
Check@CityULib
Attachment(s)
Documents
Publisher's Copyright Statement
  • © 2014. This manuscript version is made available under the CC-BY-NC-ND 4.0 license https://creativecommons.org/licenses/by-nc-nd/4.0/.
Link to Scopus https://www.scopus.com/record/display.uri?eid=2-s2.0-84908293226&origin=recordpage
Permanent Link https://scholars.cityu.edu.hk/en/publications/publication(b4d0be15-a211-4477-8216-c67e46180197).html

Abstract

Drawing upon a relationship quality framework, this study identifies how satisfaction, trust and different styles of handling conflict influence online buyers' participation intentions in reputation systems associated with a C2C online shopping platform. Furthermore, we investigate how these effects are moderated by social conformity and the perceived value of knowledge. The results of a survey of 269 online buyers indicate that satisfaction, trust and an accommodating conflict handling style positively impact the intention to submit positive ratings, whereas an avoiding conflict handling style negatively affects the intention to submit positive ratings. Implications and suggestions for future research are provided.

Research Area(s)

  • Conflict handling styles, Perceived value of knowledge, Relationship quality, Reputation systems, Social conformity

Fingerprint

Publication fingerprints text

100
Online Buyer Keyphrases
100
Participation Inten... Keyphrases
100
Conflict Management... Keyphrases
100
Relationship Qualit... Keyphrases
100
Reputation System Keyphrases
100
Quality View Keyphrases
100
Buyer Participation Keyphrases
100
buyers INIS
100
Quality Psychology
100
Intention Psychology
Full Fingerprint ›

Citation Format(s)

[ RIS ] [ BibTeX ]
An exploratory study of buyers' participation intentions in reputation systems: The relationship quality perspective. / Huang, Qian; Davison, Robert M.; Liu, Hefu.
In: Information & Management, Vol. 51, No. 8, 12.2014, p. 952-963.

Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review

Download Statistics

No data available