All in One Group: Current Practices, Lessons and Challenges of Chinese Home-School Communication in IM Group Chat

Jiangtao Gong; Zheng Yao; Zhicong Lu; Qicheng Ding; Yu Zhang; Linxin Zhang; Qianying Wang

doi:10.1145/3411764.3445436

All in One Group: Current Practices, Lessons and Challenges of Chinese Home-School Communication in IM Group Chat

Jiangtao Gong^*, Zheng Yao, Zhicong Lu, Qicheng Ding, Yu Zhang, Linxin Zhang, Qianying Wang

^*Corresponding author for this work

Department of Computer Science

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

8 Citations (Scopus)

Abstract

When schools and families form a good partnership, children benefit. With the recent flourishing of communication apps, families and schools in China have shifted their primary communication channels to chat groups hosted on popular instant-messenger(IM) tools such as WeChat and QQ. With an interview study consisting of 18 parents and 9 teachers, followed by a survey study with 210 teachers, we found that IM group chat has become the most popular way that the majority of parents and teachers communicate, from among the many different channels available. While there are definite advantages to this kind of group chat, we also found a number of problematic issues, including a lack of privacy and repeated negative feedback shared by both parents and teachers. We discuss our results on how IM-based group chat could affect Chinese teachers’ authoritative figures, affect Chinese teacher’s work-life balance and potentially compromise Chinese students’ privacy.

Original language	English
Title of host publication	CHI'21
Subtitle of host publication	Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery
ISBN (Electronic)	9781450380966
DOIs	https://doi.org/10.1145/3411764.3445436
Publication status	Published - 2021
Event	2021 CHI Conference on Human Factors in Computing Systems (CHI 2021): Making Waves, Combining Strengths - Online Virtual, Yokohama, Japan Duration: 8 May 2021 → 13 May 2021 https://chi2021.acm.org/

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	2021 CHI Conference on Human Factors in Computing Systems (CHI 2021)
Abbreviated title	CHI’21
Country/Territory	Japan
City	Yokohama
Period	8/05/21 → 13/05/21
Internet address	https://chi2021.acm.org/

Bibliographical note

Research Unit(s) information for this publication is provided by the author(s) concerned.

Research Keywords

Computer-mediated communication
Group chat
Home-school communication
Parental engagement
Wechat

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10.1145/3411764.3445436

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Gong, J., Yao, Z., Lu, Z., Ding, Q., Zhang, Y., Zhang, L., & Wang, Q. (2021). All in One Group: Current Practices, Lessons and Challenges of Chinese Home-School Communication in IM Group Chat. In CHI'21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems Article 346 (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery. https://doi.org/10.1145/3411764.3445436

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abstract = "When schools and families form a good partnership, children benefit. With the recent flourishing of communication apps, families and schools in China have shifted their primary communication channels to chat groups hosted on popular instant-messenger(IM) tools such as WeChat and QQ. With an interview study consisting of 18 parents and 9 teachers, followed by a survey study with 210 teachers, we found that IM group chat has become the most popular way that the majority of parents and teachers communicate, from among the many different channels available. While there are definite advantages to this kind of group chat, we also found a number of problematic issues, including a lack of privacy and repeated negative feedback shared by both parents and teachers. We discuss our results on how IM-based group chat could affect Chinese teachers{\textquoteright} authoritative figures, affect Chinese teacher{\textquoteright}s work-life balance and potentially compromise Chinese students{\textquoteright} privacy.",

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author = "Jiangtao Gong and Zheng Yao and Zhicong Lu and Qicheng Ding and Yu Zhang and Linxin Zhang and Qianying Wang",

note = "Research Unit(s) information for this publication is provided by the author(s) concerned.; 2021 CHI Conference on Human Factors in Computing Systems (CHI 2021) : Making Waves, Combining Strengths, CHI{\textquoteright}21 ; Conference date: 08-05-2021 Through 13-05-2021",

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Gong, J, Yao, Z, Lu, Z, Ding, Q, Zhang, Y, Zhang, L & Wang, Q 2021, All in One Group: Current Practices, Lessons and Challenges of Chinese Home-School Communication in IM Group Chat. in CHI'21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems., 346, Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, 2021 CHI Conference on Human Factors in Computing Systems (CHI 2021), Yokohama, Japan, 8/05/21. https://doi.org/10.1145/3411764.3445436

All in One Group: Current Practices, Lessons and Challenges of Chinese Home-School Communication in IM Group Chat. / Gong, Jiangtao; Yao, Zheng; Lu, Zhicong et al.
CHI'21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2021. 346 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

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T2 - 2021 CHI Conference on Human Factors in Computing Systems (CHI 2021)

AU - Gong, Jiangtao

AU - Yao, Zheng

AU - Lu, Zhicong

AU - Ding, Qicheng

AU - Zhang, Yu

AU - Zhang, Linxin

AU - Wang, Qianying

N1 - Research Unit(s) information for this publication is provided by the author(s) concerned.

PY - 2021

Y1 - 2021

N2 - When schools and families form a good partnership, children benefit. With the recent flourishing of communication apps, families and schools in China have shifted their primary communication channels to chat groups hosted on popular instant-messenger(IM) tools such as WeChat and QQ. With an interview study consisting of 18 parents and 9 teachers, followed by a survey study with 210 teachers, we found that IM group chat has become the most popular way that the majority of parents and teachers communicate, from among the many different channels available. While there are definite advantages to this kind of group chat, we also found a number of problematic issues, including a lack of privacy and repeated negative feedback shared by both parents and teachers. We discuss our results on how IM-based group chat could affect Chinese teachers’ authoritative figures, affect Chinese teacher’s work-life balance and potentially compromise Chinese students’ privacy.

AB - When schools and families form a good partnership, children benefit. With the recent flourishing of communication apps, families and schools in China have shifted their primary communication channels to chat groups hosted on popular instant-messenger(IM) tools such as WeChat and QQ. With an interview study consisting of 18 parents and 9 teachers, followed by a survey study with 210 teachers, we found that IM group chat has become the most popular way that the majority of parents and teachers communicate, from among the many different channels available. While there are definite advantages to this kind of group chat, we also found a number of problematic issues, including a lack of privacy and repeated negative feedback shared by both parents and teachers. We discuss our results on how IM-based group chat could affect Chinese teachers’ authoritative figures, affect Chinese teacher’s work-life balance and potentially compromise Chinese students’ privacy.

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KW - Group chat

KW - Home-school communication

KW - Parental engagement

KW - Wechat

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BT - CHI'21

PB - Association for Computing Machinery

Y2 - 8 May 2021 through 13 May 2021

ER -

Gong J, Yao Z, Lu Z, Ding Q, Zhang Y, Zhang L et al. All in One Group: Current Practices, Lessons and Challenges of Chinese Home-School Communication in IM Group Chat. In CHI'21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery. 2021. 346. (Conference on Human Factors in Computing Systems - Proceedings). Epub 2021 May 6. doi: 10.1145/3411764.3445436

All in One Group: Current Practices, Lessons and Challenges of Chinese Home-School Communication in IM Group Chat

Abstract

Publication series

Conference

Bibliographical note

Research Keywords

Access Output

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