Adoption, implementation and use of lotus notes in Singapore

Notes (now Notes/Domino) is a comprehensive enterprise-wide groupware infrastructure technology that facilitates communication and collaboration. It is used for developing applications that increase productivity and profitability. This study reports the result of a field study conducted in Singapore. The results provide an insight about the adoption process of Notes, its strategic use of Notes and the benefits realized by organizations. In addition, this study attempts to relate different types of organizations (classified by their culture and technology levels) to the perceived impacts of the introduction of Notes. The major findings indicated that the adoption of Notes is strongly associated with the existing technology level of organizations. However, contrary to common belief, organizations with medium-technology levels are making significantly more use of Notes than organizations with high-technology levels. The study also indicated that organizations with a mechanistic culture use more of Notes for monitoring purposes while organizations with organic culture use it more for dissemination of information and for communication. © 2000 Elsevier Science Ltd. All rights reserved.