A SUPER methodology for business process improvement an industrial case study in Hong Kong/China

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Original languageEnglish
Pages (from-to)687-706
Journal / PublicationInternational Journal of Operations and Production Management
Issue number5-6
Publication statusPublished - 2001


Abstract In recent years, three key topics under the big umbrella of business process improvement (BPI) have been continuous process improvement (CPI), business process reengineering (BPR), and business process benchmarking (BPB). Each has received much attention and lias been supported by a considerable amount of literature and empirical research and findings from business consultants and academics. Within the manufacturing domain, these three topics Juive been accepted by many manufacturing process analysts striving to improve productivity and efficiency of companies. However, organization structures in manufacturing enterprises are complex and involve many different processes. Their needs may be quite different. One process may require an incremental improvement in critical areas or technology updating in its existing operation while others may need a total enterprise-wide process revamp. In other ii-ords, CPI, BPR, and BPB's usefulness and applicability may not be universal; one or a combination of the two or three may be more appropriate, depending on the process, organization and its environment. An improvement framework which incorporates the characteristics of the three approaches has been developed. This paper describes the methodology, SUPER, and its use in a real case study. © MCB University Press,.

Research Area(s)

  • Benchmarking, Case study, Continuous improvement, DPR, Methodology, Performance measurement