A study on tolerable waiting time : How long are Web users willing to wait?

Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review

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Detail(s)

Original languageEnglish
Pages (from-to)153-163
Journal / PublicationBehaviour and Information Technology
Volume23
Issue number3
Publication statusPublished - May 2004

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DOI

DOI
Check@CityULib
Link to Scopus https://www.scopus.com/record/display.uri?eid=2-s2.0-2442593911&origin=recordpage
Permanent Link https://scholars.cityu.edu.hk/en/publications/publication(f386e8e3-f569-4a31-a2bb-fad7f459ec8c).html

Abstract

Web users often face a long waiting time for downloading Web pages. Although various technologies and techniques have been implemented to alleviate the situation and to comfort the impatient users, little research has been done to assess what constitutes an acceptable and tolerable waiting time for Web users. This research reviews the literature on computer response time and users' waiting time for download of Web pages, and assesses Web users' tolerable waiting time in information retrieval. It addresses the following questions through an experimental study: What is the effect of feedback on users' tolerable waiting time? How long are users willing to wait for a Web page to be downloaded before abandoning it? The results from this study suggest that the presence of feedback prolongs Web users' tolerable waiting time and the tolerable waiting time for information retrieval is approximately 2 s.

Bibliographic Note

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Publication fingerprints text

100
Waiting Time Keyphrases
100
Web User Keyphrases
100
web user Computer Science
100
feedback INIS
100
information retriev... INIS
60
Web Page Computer Science
50
computers INIS
50
reviews INIS
40
Information Retriev... Computer Science
20
Response Time Computer Science
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Citation Format(s)

[ RIS ] [ BibTeX ]
A study on tolerable waiting time: How long are Web users willing to wait? / Nah, Fiona Fui-Hoon.
In: Behaviour and Information Technology, Vol. 23, No. 3, 05.2004, p. 153-163.

Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review