A study of service quality gap in a Hong Kong franchised bus company

    Research output: Chapters, Conference Papers, Creative and Literary WorksRGC 32 - Refereed conference paper (with host publication)peer-review

    Original languageEnglish
    Title of host publicationProceedings of International Conference on Management and Service Science
    Publication statusPublished - 10 Aug 2012
    EventInternational Conference on Management and Service Science - , China
    Duration: 10 Aug 201212 Aug 2012

    Conference

    ConferenceInternational Conference on Management and Service Science
    Country/TerritoryChina
    Period10/08/1212/08/12

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