A study of service quality gap in a Hong Kong franchised bus company

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

Original language	English
Title of host publication	Proceedings of International Conference on Management and Service Science
Publication status	Published - 10 Aug 2012
Event	International Conference on Management and Service Science - , China Duration: 10 Aug 2012 → 12 Aug 2012

Conference	International Conference on Management and Service Science
Country/Territory	China
Period	10/08/12 → 12/08/12

Other Access Options

@inproceedings{e7e2f9c070b041a2864abc396c7b2d1b,

title = "A study of service quality gap in a Hong Kong franchised bus company",

author = "YEUNG, {Miu Han}",

year = "2012",

month = aug,

day = "10",

language = "English",

booktitle = "Proceedings of International Conference on Management and Service Science",

note = "International Conference on Management and Service Science ; Conference date: 10-08-2012 Through 12-08-2012",

}

TY - GEN

T1 - A study of service quality gap in a Hong Kong franchised bus company

AU - YEUNG, Miu Han

PY - 2012/8/10

Y1 - 2012/8/10

M3 - RGC 32 - Refereed conference paper (with host publication)

BT - Proceedings of International Conference on Management and Service Science

T2 - International Conference on Management and Service Science

Y2 - 10 August 2012 through 12 August 2012

ER -