Abstract
Conversational recommender agents have been rapidly developed and applied in various domains (e.g., amusement, e-commerce, tourism) in recent years, to allow users to easily access information or service through natural communication with the system. However, little attention has been paid to the news domain, though some news organizations (e.g., ABC, BBC) have started to deploy news chatbots to engage with audiences. In this work, we performed a pilot study in form of a semi-structured interview for the purpose of knowing important features of recommendations users expect when they interact with a news conversational agent. In particular, in order to acquire users' thoughtful feedback, we implemented a prototype system based on a taxonomy that covers all of the major recommendation-seeking and information-searching goals according to related literature. The interview results reveal users' opinions on various aspects of a conversational agent for news recommendation, including the condition under which they may request/accept the news recommendation by a conversational agent, important features of the conversational news recommendation they expect, and their preferred preference elicitation strategy. Several practical implications are concluded at the end, which might inspire the design and development of effective conversational agents in the news domain. © 2022 Association for Computing Machinery.
Original language | English |
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Title of host publication | Proceedings of the 4th International Conference on Conversational User Interfaces (CUI 2022) |
Publisher | Association for Computing Machinery |
ISBN (Electronic) | 978-1-4503-9740-7 |
ISBN (Print) | 978-1-4503-9739-1 |
DOIs | |
Publication status | Published - 2022 |
Externally published | Yes |
Event | 4th International Conference on Conversational User Interfaces (CUI 2022) - Glasgow, United Kingdom Duration: 26 Jul 2022 → 28 Jul 2022 |
Publication series
Name | ACM International Conference Proceeding Series |
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Conference
Conference | 4th International Conference on Conversational User Interfaces (CUI 2022) |
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Country/Territory | United Kingdom |
City | Glasgow |
Period | 26/07/22 → 28/07/22 |
Funding
We are thankful for all participants who joined this experiment. The work was supported by HKBU IRCMS/19-20/D05 and partially by RGC/HKBU12201620.
Research Keywords
- Conversational recommender agents
- Interview study
- News chatbots
- Qualitative results