A fair staff allocation rule for the capacity pooling of multiple call centers

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Author(s)

Detail(s)

Original languageEnglish
Pages (from-to)490-493
Journal / PublicationOperations Research Letters
Volume41
Issue number5
Online published20 Jun 2013
Publication statusPublished - Sep 2013
Externally publishedYes

Abstract

We construct a cooperative staffing game to investigate how to fairly allocate a reduced number of staff among multiple call centers that pool (centralize) their capacities. We show that this game is essential and submodular, and, thereby, convex with a non-empty core. We also propose a neat Shapley value-characterized staff-allocation rule, which exists in the core of the game. © 2013 Elsevier B.V. All rights reserved.

Research Area(s)

  • Call center pooling, Cooperative game, Shapley value, Square-root safety staffing rule