A dynamic study of citizen satisfaction: replicating and extending Van Ryzin’s “testing the expectancy disconfirmation model of citizen satisfaction with local government”

Nathan Favero^*, Richard M. Walker, Jiasheng Zhang

^*Corresponding author for this work

Department of Public and International Affairs

Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review

9 Citations (Scopus)

1 results

Finished
PPR(CityU): The ‘Citizen Satisfaction Assessment Tool’: Applying Expectancy Disconfirmation Theory to Public Services in Hong Kong
WALKER, R. M. (Principal Investigator / Project Coordinator), HILLS, P. R. (Co-Investigator), HO, S. M. Y. (Co-Investigator), KWOK, C. W. R. (Co-Investigator), MOK, K.-H. (Co-Investigator) & VAN RYZIN, G. (Co-Investigator)
1/07/16 → 28/11/17
Project: Research