A Comparative Study of Meeting Chairing Activities in Authentic and Simulated Business Meetings

Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)peer-review

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Detail(s)

Original languageEnglish
Publication statusPublished - Jun 2018

Conference

Title11th Language for Specific Purposes International Conference and 10th Global Advances in Business Communication Conference
LocationLe Grandeur Palm Resort Johor
PlaceMalaysia
CityJohor Bahru
Period25 - 27 June 2018

Abstract

In the research of business and professional communication, there has been a constant debate on the methodological issue of whether or not data generated in simulated or experimental settings (simulated data) can reflect genuine practices of the real world of business and be comparable to the data collected through authentic settings (authentic data) (Ulijn, 2000). This presentation reports a research study that explores the comparability between authentic and simulated data, both of which are commonly used in business and professional communication. Involved in the study were four business meetings, two of each type of meetings were selected for analyses. The meetings were videotaped and transcribed for interaction analyses. The two authentic meetings were from one Europe-based multinational corporation and were conducted in English. The two simulated meetings came from a Hong Kong Government funded research project that examines the effect of the language proficiency and culture on communication behaviors of Hong Kong and Japanese business professionals in intercultural decision-making meetings. In the simulated meetings, the participants assumed the roles of corporate directors of a pharmaceutical company attending an urgent board meeting to deal with a company crisis (see Guffey & Du-Babcock, 2010, pp. 461-465, for the case scenario of the simulation). The scenario was situated in an incident that the company encountered the crisis due to its product that was reported as causing 20 to 30 deaths. The meeting participants were requested to respond to the crisis and make decisions on strategic actions that the company should take in the US and Asian markets. The study employs a discourse-analytic approach to examine meeting chairing activities (e.g., meeting opening, agenda management, turn allocation, and meeting closing) in authentic and simulated business and decision-making meetings. The data analysis draws on principles and analytical methods developed from micro-analytical approaches which are “methodologically mainly based on conversation analysis”. Two research questions were put forth. Research Question 1 examines the similarities and differences of the meeting chairing activities between the two types of the meetings. Research Question 2 explores under what settings would simulated data be comparable to authentic data? Findings show that simulated meetings display similarities to authentic meetings in terms of what participants do in meeting chairing but differences in terms of how these activities are linguistically accomplished. The implications are also provided as to the way of using simulated data for conducting research in business communication.

Bibliographic Note

Information for this record is supplemented by the author(s) concerned.

Citation Format(s)

A Comparative Study of Meeting Chairing Activities in Authentic and Simulated Business Meetings. / Du-Babcock, Bertha.

2018. Paper presented at 11th Language for Specific Purposes International Conference and 10th Global Advances in Business Communication Conference, Johor Bahru, Malaysia.

Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)peer-review