绩效反馈何以推动绩效改进——北京市“接诉即办”的实证研究

Based on the theory of performance feedback and performance gap and taking Beijing’s “Sue for Action” as the case, this paper uses the panel data of 333 streets and towns in Beijing from in 2019 to explore the impact of historical and social performance gaps on performance improvement. The results show that performance gap will promote government performance improvement. Specifically, social and historical performance gaps will significantly promote the performance of grassroots governments, while negative social performance gap will keep it in a state of performance degradation. In addition, compared with negative feedback, the behavior habits of grassroots governments are more inclined to hot hand effect, that is, they are more inclined to respond positively to positive performance gap and negatively to negative performance gap. The response of towns and streets to negative historical performance gap is slightly different. The above results reveal the effect of performance gap on performance improvement, and provide empirical evidence for strengthening performance management and improving grassroots governance capacity.