Turn-taking Behaviour and Topic Management Strategies of Chinese and Japanese Business Professionals and Managers: A Comparative Analysis of Intra- and Inter-cultural Group Communication

Project: Research

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Description

This research extends Du-Babcock's studies that used student samples to the use of real- world business dialogues of Chinese and Japanese business professionals and managers. Specifically, the study will examine the topic management strategies and turn-taking behaviors of bilingual Chinese and Japanese managers using the methodology that Du-Babcock developed and used in her prior studies. This research aims at confirming prior research findings as well as extending the research to a comparison of Chinese and Japanese business professionals and managers.This study examines and compares the communication behaviors (i.e., turn-taking behaviors and topic management strategies) of business professionals and managers from two different high-context cultures. This study is based on two data sets that will be derived from qualitative and quantitative data collection. The objective of the qualitative data, derived from text-based analysis, is to illustrate and examine how individuals speaking high-context languages (Japanese and Chinese) manage topics differently than when they speak in their native language (i.e., Chinese or Japanese) as compared to when they speak in a low-context language (English). In addition, the quantitative aspect of the data (e.g., turn-taking behavior, amount of speaking time distribution, number of words spoken) will allow the turn-taking theoretical framework established previously to be operationalized and generalized. That is, the quantitative analysis of the data will consist of performing interaction analysis of the intra-and intercultural business meetings.The practical significance of the research is to contribute to the theory base on international and intercultural business communication and, concurrently, to provide operational guidelines for business communication researchers and practitioners. The study also provides comparisons of turn-taking and topic management strategies in different cultures and among these cultures in international and intercultural business communication. These findings can contribute to a better understanding of intra-and intercultural communication behaviors of Chinese and Japanese business professionals and managers.This research should prove specifically relevant for Hong Kong business communicators as they interact with other Asian and Non-Asian communicators in the expanding global communication network. In particular, the research will show how second language proficiency can enhance communication efficacy in international business communication.

Detail(s)

Project number9041451
Grant typeGRF
StatusFinished
Effective start/end date1/01/105/03/13