The ‘Citizen Satisfaction Assessment Tool’: Applying Expectancy Disconfirmation Theory to Public Services in Hong Kong
Project: Research
Researcher(s)
- Richard M WALKER (Principal Investigator / Project Coordinator)Department of Public and International Affairs
- Peter Ronald HILLS (Co-Investigator)
- Samuel M.Y. HO (Co-Investigator)Department of Social and Behavioural Sciences
- Chi Wai Ron KWOK (Co-Investigator)Department of Information Systems
- Ka-ho MOK (Co-Investigator)
- Gregg VAN RYZIN (Co-Investigator)
Detail(s)
| Project number | 9678121 |
|---|---|
| Grant type | PPR(CityU) |
| Status | Finished |
| Effective start/end date | 1/07/16 → 28/11/17 |
