The ‘Citizen Satisfaction Assessment Tool’: Applying Expectancy Disconfirmation Theory to Public Services in Hong Kong

WALKER, Richard M (Principal Investigator / Project Coordinator)
HILLS, Peter Ronald (Co-Investigator)
HO, Samuel M.Y. (Co-Investigator)
KWOK, Chi Wai Ron (Co-Investigator)
MOK, Ka-ho (Co-Investigator)
VAN RYZIN, Gregg (Co-Investigator)

Project: Research

Project number	9678121
Grant type	PPR(CityU)
Status	Finished
Effective start/end date	1/07/16 → 28/11/17

1 RGC 21 - Publication in refereed journal

A dynamic study of citizen satisfaction: replicating and extending Van Ryzin’s “testing the expectancy disconfirmation model of citizen satisfaction with local government”
Favero, N., Walker, R. M. & Zhang, J., 18 Jan 2024, (Online published) In: Public Management Review.
Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
6 Citations (Scopus)