Prof. YANG Zhilin (楊志林)
Research Output
- 2004
- Published
Customers' perceptions of online retailing service quality and their satisfaction
Jun, M., Yang, Z. & Kim, D., 2004, In: International Journal of Quality and Reliability Management. 21, 8, p. 817-840Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
Scopus citations: 218 - Published
Measuring customer perceived online service quality: Scale development and managerial implications
Yang, Z., Jun, M. & Peterson, R. T., 2004, In: International Journal of Operations and Production Management. 24, 11, p. 1149-1174Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
Scopus citations: 334 - Published
Online service quality dimensions and their relationships with satisfaction: A content analysis of customer reviews of securities brokerage services
Yang, Z. & Fang, X., 2004, In: International Journal of Service Industry Management. 15, 3, p. 302-326Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
Scopus citations: 378 - 2003
- Published
Services quality dimensions of Internet retailing: An exploratory analysis
Yang, Z., Peterson, R. T. & Cai, S., 1 Dec 2003, In: Journal of Services Marketing. 17, 7, p. 685-700Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
Scopus citations: 185 - Published
I read about it online ...
Yang, Z. & Peterson, R. T., Dec 2003, In: Marketing Research. 15, 4, p. 26-31Research output: Journal Publications and Reviews › RGC 22 - Publication in policy or professional journal › peer-review
Scopus citations: 7 - Published
Asymmetrical Impact of Trustworthiness Attributes on Trust, Perceived Value and Purchase Intention: A Conceptual Framework for Cross-cultural Study on Consumer Perception of Online Auction
Chong, B., Yang, Z. & Wong, M., Sept 2003, ICEC '03 - Proceedings of the 5th International Conference on Electronic Commerce. p. 213-219Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review
Scopus citations: 69 - 2002
- Published
The quality dimensions of internet retail food purchasing: A content analysis of consumer compliments and complaints
Yang, Z. & Peterson, R. T., 1 Apr 2002, In: Journal of Foodservice Business Research. 5, 2, p. 25-46Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
Scopus citations: 10 - Published
Consumer Perception of e-Service Quality: From Internet Purchaser and Non-Purchaser Perspectives
Yang, Z. & Jun, M., 2002, In: Journal of Business Strategies. 19, 1, p. 19-41Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
- 2001
Taking the pulse of internet pharmacies: Online shoppers speak out on pharmacy service issues
Yang, Z., Peterson, R. T. & Huang, L., Jun 2001, In: Marketing Health Services. 21, 2, p. 5-10Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
Scopus citations: 110- Published
International marketing serials: A retrospective
Hyman, M. R. & Yang, Z., 2001, In: International Marketing Review. 18, 6, p. 667-716Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
Scopus citations: 16
