CHEN Rui (陳蕊)

Research Output

  1. 2020
  2. Published

    Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour

    Chen, R. R., Ou, C. X., Wang, W., Peng, Z. & Davison, R. M., May 2020, In: Information Systems Journal. 30, 3, p. 458-491

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

    Scopus citations: 7
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  3. Published

    A symbolic interactionism perspective of using social media for personal and business communication

    Chen, R. R., Davison, R. M. & Ou, C. X., Apr 2020, In: International Journal of Information Management. 51, 102022.

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

    Scopus citations: 5
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  4. 2017
  5. Published

    Off the Leash: The Meaning of Non-punitive Security Approaches to Organizational Insiders

    Schuetz, S. W. & Chen, R. R., 12 Dec 2017, 38th International Conference on Information Systems (ICIS 2017): Transforming Society with Digital Innovation. Association for Information Systems, Vol. 2. p. 1448-1457 (ICIS: Transforming Society with Digital Innovation).

    Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)peer-review

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  6. 2016
  7. Published

    Using Social Media for Business Communication: A Symbolic Interaction Perspective

    Chen, R. R., Davison, R. M. & Ou, C. X., Dec 2016, Proceedings of the 27th Australasian Conference on Information Systems (ACIS2016). Wollongong: University of Wollongong Faculty of Business, (Proceedings of the Australasian Conference on Information Systems, ACIS).

    Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)peer-review

    Scopus citations: 1
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  8. 2015
  9. Published

    Frontline Employees’ Adaptive Performance in Service Encounters: The Driving Force of CRM Systems

    CHEN, R. & DAVISON, R. M., 13 Aug 2015.

    Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)peer-review

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  10. Published

    MOVING BEYOND THE DIRECT IMPACT OF USING CRM SYSTEMS ON FRONTLINE EMPLOYEES’ SERVICE PERFORMANCE: THE MEDIATING ROLE OF ADAPTIVE BEHAVIOR

    CHEN, R. R., Ou, C. X. & Wang, W., 8 Jul 2015.

    Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)peer-review

    Check@CityULib