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Dive into the research topics where Rui CHEN is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
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Research output
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A symbolic interactionism perspective of using social media for personal and business communication
Chen, R. R., Davison, R. M. & Ou, C. X., Apr 2020, In: International Journal of Information Management. 51, 102022.Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
Open AccessFile50 Link opens in a new tab Citations (Scopus)788 Downloads (CityUHK Scholars) -
Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour
Chen, R. R., Ou, C. X., Wang, W., Peng, Z. & Davison, R. M., May 2020, In: Information Systems Journal. 30, 3, p. 458-491Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
Open AccessFile39 Link opens in a new tab Citations (Scopus)116 Downloads (CityUHK Scholars) -
Off the Leash: The Meaning of Non-punitive Security Approaches to Organizational Insiders
Schuetz, S. W. & Chen, R. R., 12 Dec 2017, 38th International Conference on Information Systems (ICIS 2017): Transforming Society with Digital Innovation. Association for Information Systems, Vol. 2. p. 1448-1457 (ICIS: Transforming Society with Digital Innovation).Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review
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Using Social Media for Business Communication: A Symbolic Interaction Perspective
Chen, R. R., Davison, R. M. & Ou, C. X., Dec 2016, Proceedings of the 27th Australasian Conference on Information Systems (ACIS2016). Wollongong: University of Wollongong Faculty of Business, (Proceedings of the Australasian Conference on Information Systems, ACIS).Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review
Open AccessFile3 Link opens in a new tab Citations (Scopus)110 Downloads (CityUHK Scholars) -
Frontline Employees’ Adaptive Performance in Service Encounters: The Driving Force of CRM Systems
CHEN, R. & DAVISON, R. M., 13 Aug 2015.Research output: Conference Papers › RGC 32 - Refereed conference paper (without host publication) › peer-review
Thesis
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Towards a Deeper Understanding of the Symbolism of Social Media
CHEN, R. (Author), DAVISON, R. M. (Supervisor), 22 Aug 2018Student thesis: Doctoral Thesis