Research output per year
Research output per year
Personal profile
Author IDs
Scopus Author ID: 16308362100
Impact
Qualifications (Brief)
Doctor - Management
Bachelor - International Economics & Trade
Bachelor - Information Management
Activities
Participating in or organising a conference / an event
Presented Conference Papers
- Liu, W., Yang, J., & Xu, H. (April 2010), "Negative Affect and Job Performance: A Density Distribution Approach", presented at Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, Georgia.
- Diefendorff, J. M., Yang, J., & Gabriel, A. S. (April 2010), "Event-level Demands and Resources: Psychological Need Satisfaction as a Mediator.", presented at Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, Georgia.
- Chandler, M. M., Diefendorff, J. M., & Yang, J. (April 2010), "Relations of Core Affect Variability with Job Perceptions and Attitudes", presented at Annual Conference of Society for Industrial and Organizational Psychology, Atlanta, Georgia.
- Diefendorff, J. M., Yang, J., & Becker, C. J. (2009), "A Multilevel Investigation of Display Rules, Emotional Labor, and Employee Well-being in China", presented at Academy of Management Annual Meeting (AOM), Chicago, Illinois.
Research Interests/Areas
- Multilevel relationships
- Customer service and emotions
- Experience sampling methodology
- Professional-client relationships
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
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SDG 10 Reduced Inequalities
Fingerprint
Dive into the research topics where Jane YANG is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
- 2 Similar Profiles
Research output
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Emotion regulation in the context of customer mistreatment and felt affect: An event-based profile approach
Diefendorff, J. M., Gabriel, A. S., Nolan, M. T. & Yang, J., Jul 2019, In: Journal of Applied Psychology. 104, 7, p. 965-983Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
87 Link opens in a new tab Citations (Scopus) -
Service employees’ concurrent adaptive and unethical behaviors in complex or non-routine tasks: The effects of customer control and self-monitoring personality
Yang, J., Yu, K. H. F. & Huang, C.-J., Mar 2019, In: Asia Pacific Journal of Management. 36, 1, p. 245-273Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
24 Link opens in a new tab Citations (Scopus) -
Service workers' chain reactions to daily customer mistreatment: Behavioral linkages, mechanisms, and boundary conditions
Chi, N.-W., Yang, J. & Lin, C.-Y., Jan 2018, In: Journal of Occupational Health Psychology. 23, 1, p. 58-70Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
88 Link opens in a new tab Citations (Scopus) -
Spontaneous event-level emotion regulation profiles and well-being
Diefendorff, J. M., Gabriel, A. S. & YANG, J., 14 Apr 2016.Research output: Conference Papers › RGC 32 - Refereed conference paper (without host publication) › peer-review
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Portraits of customer incivility: A multilevel latent profile analysis
Gabriel, A. S., Diefendorff, J. M. & YANG, J., 7 Aug 2015.Research output: Conference Papers › RGC 32 - Refereed conference paper (without host publication) › peer-review
Projects
- 3 Finished
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TDG(CityU): Embody "Innovation Pedagogy" Aesthetic Practices in Blogging, Virtual Teams, and Business Competitions
YU, K. F. (Principal Investigator / Project Coordinator), MONDEJAR, R. (Co-Investigator) & YANG, J. (Co-Investigator)
1/06/12 → 30/09/14
Project: Research
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SRG: The Ethos and Pathos of Surprises: Lawyers' Learning from Unexpected Wins and Losses through Counterfactual Reasoning
YU, K. F. (Principal Investigator / Project Coordinator), MITCHELL, D. (Co-Investigator) & YANG, J. (Co-Investigator)
1/04/10 → 29/05/14
Project: Research
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SRG: Testing the Emotional Labor Process: An Application of Experience Sampling Study
YANG, J. (Principal Investigator / Project Coordinator) & DIEFENDORFF, J. M. (Co-Investigator)
1/04/07 → 2/03/10
Project: Research