Dr. TSO Kwok Fai Geoffrey (曹國輝)

PhD - Biostatistics 
MA - Statistics 
BSc - Applied Mathematics 

Visiting address
LAU-7-281
Phone: +852 34428568

Author IDs

Biography

Geoffrey Tso was the program leader of BBA in Service Operations Management being offered by the department for over ten years. His recent works are highly related to the areas of customer service, satisfaction and confidence. He is leading in a regular research projects to derive the Chinese Consumer Confidence Index. He is currently teaching courses in customer services, survey research, customer relationship management and data mining. Dr. Tso also serves as the Director of the Statistical Consulting Unit housed in the department. This unit supports survey activities and all types of statistical analyses, including model building, conducted by academics in the universities. He started his consulting work in 1992. He has substantial experiences in serving as leader of over 150 surveys and other statistical projects conducted for the local government’s department, transport operators, and private organizations.

Research Interests/Areas

  • Statistical Modelling
  • Survey Methods
  • Market Research

Activities

Participating in or organising a conference

  • Lianlian Song, Geoffrey Tso, Zhiyong Liu and Qian Chen (December 2013), "Understanding User Visiting Behavior and Web Design: Applying Simultaneous Choice Model to Content Arrangement", Italian Chapter of Association for Information Systems (ItAIS), Milan, Italy.
  • Geoffrey KF Tso, Fangtao Liu, Ke Liu (May 2013), "The influence factor analysis of comprehensive energy consumption in manufacturing enterprises", Information Technology and Quantitative Management (ITQM2013), Souzhou, China.
  • Tso G K F (September 2006), "Hong Kong Sustainable Development Index 2003-2005", 2nd World Forum on China Studies, Shanghai, PRC.

Consultancy Reports

  • Tso, Geoffrey (March 2014), "Second Customer Satisfaction Survey on District Term Contract for the Maintenance, Improvement and Vacant Flat Refurbishment in Tuen Mun and Yuen Long (1) District", Sing Fat Construction Company Limited, Hong Kong, PRC.
  • Tso Geoffrey (January 2014), "Third Customer Satisfaction Survey on Estate Maintenance, Improvement and Vacant Flat Refurbishment in Wong Tai Sin, Tsing Yi, Tsuen Wan and Islands (2) District", Sing Fat Construction Company Limited, Hong Kong, PRC.
  • 曹國輝 (January 2014), "天星小輪有限公司二零一二年度乘客意見調查", Hong Kong, PRC.
  • 曹國輝 (January 2014), "天星小輪有限公司二零一二年度乘客意見調查-座談會部分", Hong Kong, PRC.
  • Tso Geoffrey (October 2013), "First Customer Satisfaction Survey on District Term Contract for the Maintenance, Improvement and Vacant Flat Refurbishment in Tuen Mun and Yuen Long (1) District", Sing Fat Construction Company Limited, Hong Kong, PRC.
  • Tso Geoffrey (June 2013), "Second Customer Satisfaction Survey on Estate Maintenance, Improvement and Vacant Flat Refurbishment in Wong Tai Sin, Tsing Yi, Tsuen Wan and Islands (2) District", Sing Fat Construction Company Limited, Hong Kong, PRC.
  • 曹國輝 (January 2013), "二零一一年度天星小輪乘客意見調查-座談會部分", Hong Kong, PRC.
  • Tso Geoffrey (December 2012), "First Customer Satisfaction Survey on Estate Maintenance, Improvement and Vacant Flat Refurbishment in Wong Tai Sin, Tsing Yi, Tsuen Wan and Islands (2) District", Sing Fat Construction Company Limited, Hong Kong, PRC.
  • 曹國輝 (November 2012), "天星小輪有限公司二零一一年度乘客意見調查", Hong Kong, PRC.
  • Tso Geoffrey (September 2011), "SURVEY REPORT ON COMPILATION OF 2011 PERFORMANCE INDICATORS FOR MEASURING THE EFFECTIVENESS of ETV SERVICE", The Education Bureau, HK Govt SAR, Hong Kong, PRC.
  • Tso Geoffrey (September 2010), "SURVEY REPORT ON COMPILATION OF 2010 PERFORMANCE INDICATORS FOR MEASURING THE EFFECTIVENESS of ETV SERVICE", The Education Bureau, HK Govt SAR, Hong Kong, PRC.
  • Tso G K F (2010), Reports (6 in total) of 2010 Mystery Shopper Survey for all properties managed by Sino Group, Sino Estate Management Limited, Hong Kong.
  • Tso G K F (2010), Report on Harbour City's Tenant Survey, Wharf Limited, Hong Kong.
  • Tso G K F (2010), 天星小輪有限公司二零一零年度乘客意見調查座談會報告, Hong Kong "Star" Ferry Co., Ltd., Hong Kong.
  • Tso G K F (2010), Survey on the Needs of Physicall Handicapped Persons and Elderly Living in NT West in Using Street Facilities, Shun Yuen Construction Co., Ltd., Hong Kong.
  • Tso G K F (2010), Various Reports on Customer Satisfaction Survey for Hong Kong Housing Authority Property Maintenance Contracts,, WECON Limited, Sun On Engineering Co., Ltd., Sing Fat Construction Co., Ltd., Hong Kong.
  • Tso G K F (2009), 2009 Customer Survey Report, HK Cable TV Limited and CABLE Telecom Limited, Hong Kong.
  • Tso G K F (2009), 香港電車二零零九年度乘客意見調查座談會報告, HK Tramways, Hong Kong.
  • Tso G K F (2009), 天星小輪有限公司二零零九年度乘客意見調查座談會報告, Hong Kong, Hong Kong.
  • Tso G K F (2009), Various Reports on Customer Satisfaction Survey for Hong Kong Housing Authority Property Maintenance Contracts, WECON Limited, Sun On Engineering Co., Ltd., Realty Cheng & Partners Construction Ltd., Kwong Tai Builders, Sing Fat Construction Co., Ltd., Hong Kong.
  • Tso G K F (2009), Customer Service Surveys for all properties managed by MTRC, MTRC, Hong Kong.
  • Tso Geoffrey (2008 - 2012), "Annual Report on Price Comparison Survey between Link and non-Link properties", Link Management Limited, Hong Kong, PRC.