Dr. Jane YANG (楊霽霞)
Research Output
- 2019
- Published
Emotion regulation in the context of customer mistreatment and felt affect: An event-based profile approach
Diefendorff, J. M., Gabriel, A. S., Nolan, M. T. & Yang, J., Jul 2019, In: Journal of Applied Psychology. 104, 7, p. 965-983Research output: Journal Publications and Reviews (RGC: 21, 22, 62) › 21_Publication in refereed journal › peer-review
Scopus citations: 32 - Published
Service employees’ concurrent adaptive and unethical behaviors in complex or non-routine tasks: The effects of customer control and self-monitoring personality
Yang, J., Yu, K. H. F. & Huang, C., Mar 2019, In: Asia Pacific Journal of Management. 36, 1, p. 245-273Research output: Journal Publications and Reviews (RGC: 21, 22, 62) › 21_Publication in refereed journal › peer-review
Scopus citations: 13 - 2018
- Published
Service workers' chain reactions to daily customer mistreatment: Behavioral linkages, mechanisms, and boundary conditions
Chi, N., Yang, J. & Lin, C., Jan 2018, In: Journal of Occupational Health Psychology. 23, 1, p. 58-70Research output: Journal Publications and Reviews (RGC: 21, 22, 62) › 21_Publication in refereed journal › peer-review
Scopus citations: 52 - 2016
- Published
Spontaneous event-level emotion regulation profiles and well-being
Diefendorff, J. M., Gabriel, A. S. & YANG, J., 14 Apr 2016.Research output: Conference Papers (RGC: 31A, 31B, 32, 33) › 32_Refereed conference paper (no ISBN/ISSN) › peer-review
- 2015
- Published
Portraits of customer incivility: A multilevel latent profile analysis
Gabriel, A. S., Diefendorff, J. M. & YANG, J., 7 Aug 2015.Research output: Conference Papers (RGC: 31A, 31B, 32, 33) › 32_Refereed conference paper (no ISBN/ISSN) › peer-review
- 2014
- Published
Accounting for layoffs and cost-saving practices: Denial defense strategy before and after the 2008 Financial Crisis
YU, K. F., LEE, Y. K. & YANG, J., 7 Aug 2014.Research output: Conference Papers (RGC: 31A, 31B, 32, 33) › 32_Refereed conference paper (no ISBN/ISSN) › peer-review
- Published
Authentic leadership, traditionality, and interactional justice in the Chinese context
Li, F., YU, K. F., YANG, J., QI, Z. & FU, J. H., Jul 2014, In: Management and Organization Review. 10, 2, p. 249-273Research output: Journal Publications and Reviews (RGC: 21, 22, 62) › 21_Publication in refereed journal › peer-review
Scopus citations: 40 - Published
Unpacking event-level emotional dissonance with polynomial regression
HARRIS, M. M., DIEFENDORFF, J. D. & YANG, J., 15 May 2014.Research output: Conference Papers (RGC: 31A, 31B, 32, 33) › 32_Refereed conference paper (no ISBN/ISSN) › peer-review
- 2013
- Published
Accountability and discretion in complex, non-routine financial services
YU, K. F., LEE, Y. & YANG, J., 9 Aug 2013.Research output: Conference Papers (RGC: 31A, 31B, 32, 33) › 32_Refereed conference paper (no ISBN/ISSN) › peer-review
- Published
Redressing mistakes to restore legitimacy? Event, context, and organizational characteristics
YU, K. F., LEE, Y. & YANG, J., 9 Aug 2013.Research output: Conference Papers (RGC: 31A, 31B, 32, 33) › 32_Refereed conference paper (no ISBN/ISSN) › peer-review
- Published
Service employees’ concurrent adaptive and unethical behaviors in complex, non-routine tasks: The paradoxical effects of customer co-production
YU, K. F. & YANG, J., 22 Feb 2013.Research output: Conference Papers (RGC: 31A, 31B, 32, 33) › 32_Refereed conference paper (no ISBN/ISSN) › peer-review
- 2012
- Published
Why Companies Acknowledge or Deny: When Plausible Deniability Meets Irrefutable Culpability
YU, K. F., LEE, Y., YANG, J. & PIGAC, T., 8 Nov 2012.Research output: Conference Papers (RGC: 31A, 31B, 32, 33) › 32_Refereed conference paper (no ISBN/ISSN) › peer-review
- 2011
- Published
A cross-level study of procedural justice perceptions
Hon, A. H. Y., Yang, J. & Lu, L., Nov 2011, In: Journal of Managerial Psychology. 26, 8, p. 700-715Research output: Journal Publications and Reviews (RGC: 21, 22, 62) › 21_Publication in refereed journal › peer-review
Scopus citations: 7 - Published
Proactive personality, social capital, helping, and turnover intentions
Yang, J., Gong, Y. & Huo, Y., Nov 2011, In: Journal of Managerial Psychology. 26, 8, p. 739-760Research output: Journal Publications and Reviews (RGC: 21, 22, 62) › 21_Publication in refereed journal › peer-review
Scopus citations: 75 - 2010
- Published
Middle manager leadership and frontline employee performance: Bypass, cascading, and moderating effects
Yang, J., Zhang, Z. & Tsui, A. S., Jun 2010, In: Journal of Management Studies. 47, 4, p. 654-678Research output: Journal Publications and Reviews (RGC: 21, 22, 62) › 21_Publication in refereed journal › peer-review
Scopus citations: 87 - Published
Event-level demands and resources: Psychological needs satisfaction as a mediator
YANG, J., 8 Apr 2010.Research output: Conference Papers (RGC: 31A, 31B, 32, 33) › 32_Refereed conference paper (no ISBN/ISSN) › peer-review
- Published
Relations of core affect variability with job perceptions and attitudes
YANG, J., 8 Apr 2010.Research output: Conference Papers (RGC: 31A, 31B, 32, 33) › 32_Refereed conference paper (no ISBN/ISSN) › peer-review
- Published
Ups and downs do matter! Negative affect and job performance
LIU, W., YANG, J. & HUANG, X., 8 Apr 2010.Research output: Conference Papers (RGC: 31A, 31B, 32, 33) › 32_Refereed conference paper (no ISBN/ISSN) › peer-review
- Published
Examining the effects of trust in leaders: A bases-and-foci approach
Yang, J. & Mossholder, K. W., Feb 2010, In: Leadership Quarterly. 21, 1, p. 50-63Research output: Journal Publications and Reviews (RGC: 21, 22, 62) › 21_Publication in refereed journal › peer-review
Scopus citations: 157 - 2009
- Published
The Engagement Difference: Sustaining high performance in an economic downturn
YANG, J. & Yan, L., Dec 2009, -.Research output: Scholarly Books, Monographs, Reports and Case Studies (RGC: 11, 13, 14, 48, 49) › 48_Consulting or contract research report
