Dr. Jane YANG (楊霽霞)

Research Output

  1. 2019
  2. Published

    Emotion regulation in the context of customer mistreatment and felt affect: An event-based profile approach

    Diefendorff, J. M., Gabriel, A. S., Nolan, M. T. & Yang, J., Jul 2019, In : Journal of Applied Psychology. 104, 7, p. 965-983

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journal

    Scopus citations: 4
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  3. Published

    Service employees’ concurrent adaptive and unethical behaviors in complex or non-routine tasks: The effects of customer control and self-monitoring personality

    Yang, J., Yu, K. H. F. & Huang, C., Mar 2019, In : Asia Pacific Journal of Management. 36, 1, p. 245-273

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journal

    Scopus citations: 3
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  4. 2018
  5. Published

    Service workers' chain reactions to daily customer mistreatment: Behavioral linkages, mechanisms, and boundary conditions

    Chi, N., Yang, J. & Lin, C., Jan 2018, In : Journal of Occupational Health Psychology. 23, 1, p. 58-70

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journal

    Scopus citations: 15
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  6. 2016
  7. Published

    Spontaneous event-level emotion regulation profiles and well-being

    Diefendorff, J. M., Gabriel, A. S. & YANG, J., 14 Apr 2016.

    Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)

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  8. 2015
  9. Published

    Portraits of customer incivility: A multilevel latent profile analysis

    Gabriel, A. S., Diefendorff, J. M. & YANG, J., 7 Aug 2015.

    Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)

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  10. 2014
  11. Published

    Accounting for layoffs and cost-saving practices: Denial defense strategy before and after the 2008 Financial Crisis

    YU, K. F., LEE, Y. K. & YANG, J., 7 Aug 2014.

    Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)

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  12. Published

    Authentic leadership, traditionality, and interactional justice in the Chinese context

    Li, F., YU, K. F., YANG, J., QI, Z. & FU, J. H., Jul 2014, In : Management and Organization Review. 10, 2, p. 249-273

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journal

    Scopus citations: 27
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  13. Published

    Unpacking event-level emotional dissonance with polynomial regression

    HARRIS, M. M., DIEFENDORFF, J. D. & YANG, J., 15 May 2014.

    Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)

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  14. 2013
  15. Published

    Accountability and discretion in complex, non-routine financial services

    YU, K. F., LEE, Y. & YANG, J., 9 Aug 2013.

    Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)

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  16. Published

    Redressing mistakes to restore legitimacy? Event, context, and organizational characteristics

    YU, K. F., LEE, Y. & YANG, J., 9 Aug 2013.

    Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)

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  17. Published

    Service employees’ concurrent adaptive and unethical behaviors in complex, non-routine tasks: The paradoxical effects of customer co-production

    YU, K. F. & YANG, J., 22 Feb 2013.

    Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)

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  18. 2012
  19. Published

    Why Companies Acknowledge or Deny: When Plausible Deniability Meets Irrefutable Culpability

    YU, K. F., LEE, Y., YANG, J. & PIGAC, T., 8 Nov 2012.

    Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)

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  20. 2011
  21. Published

    A cross-level study of procedural justice perceptions

    Hon, A. H. Y., Yang, J. & Lu, L., Nov 2011, In : Journal of Managerial Psychology. 26, 8, p. 700-715

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journal

    Scopus citations: 6
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  22. Published

    Proactive personality, social capital, helping, and turnover intentions

    Yang, J., Gong, Y. & Huo, Y., Nov 2011, In : Journal of Managerial Psychology. 26, 8, p. 739-760

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journal

    Scopus citations: 46
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  23. 2010
  24. Published

    Middle manager leadership and frontline employee performance: Bypass, cascading, and moderating effects

    Yang, J., Zhang, Z. & Tsui, A. S., Jun 2010, In : Journal of Management Studies. 47, 4, p. 654-678

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journal

    Scopus citations: 60
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  25. Published

    Event-level demands and resources: Psychological needs satisfaction as a mediator

    YANG, J., 8 Apr 2010.

    Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)

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  26. Published

    Relations of core affect variability with job perceptions and attitudes

    YANG, J., 8 Apr 2010.

    Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)

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  27. Published

    Ups and downs do matter! Negative affect and job performance

    LIU, W., YANG, J. & HUANG, X., 8 Apr 2010.

    Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)

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  28. Published

    Examining the effects of trust in leaders: A bases-and-foci approach

    Yang, J. & Mossholder, K. W., Feb 2010, In : Leadership Quarterly. 21, 1, p. 50-63

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journal

    Scopus citations: 116
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  29. 2009
  30. Published

    The Engagement Difference: Sustaining high performance in an economic downturn

    YANG, J. & Yan, L., Dec 2009, -.

    Research output: Scholarly Books, Monographs, Reports and Case Studies (RGC: 11, 13, 14, 48, 49)48_Consulting or contract research report

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