Dr. Jane YANG (楊霽霞)

• Multilevel relationships
• Customer service and emotions
• Experience sampling methodology
• Professional-client relationships

Participating in or organising a conference / an event

Presented Conference Papers

• Liu, W., Yang, J., & Xu, H. (April 2010), "Negative Affect and Job Performance: A Density Distribution Approach", presented at Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, Georgia.
• Diefendorff, J. M., Yang, J., & Gabriel, A. S. (April 2010), "Event-level Demands and Resources: Psychological Need Satisfaction as a Mediator.", presented at Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, Georgia.
• Chandler, M. M., Diefendorff, J. M., & Yang, J. (April 2010), "Relations of Core Affect Variability with Job Perceptions and Attitudes", presented at Annual Conference of Society for Industrial and Organizational Psychology, Atlanta, Georgia.
• Diefendorff, J. M., Yang, J., & Becker, C. J. (2009), "A Multilevel Investigation of Display Rules, Emotional Labor, and Employee Well-being in China", presented at Academy of Management Annual Meeting (AOM), Chicago, Illinois.