College of Business

Department of Marketing

Organisational unit: Academic Departments

Research Output

  1. 2004
  2. Published

    Interlinear or inscription? A comparative study of Chinese and American mall shoppers' behavior

    Li, F., Zhou, N., Nicholls, J. A. F., Zhuang, G. & Kranendonk, C., 2004, In: Journal of Consumer Marketing. 21, 1, p. 51-61

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

    Scopus citations: 39
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  3. Published

    Measuring customer perceived online service quality: Scale development and managerial implications

    Yang, Z., Jun, M. & Peterson, R. T., 2004, In: International Journal of Operations and Production Management. 24, 11, p. 1149-1174

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

    Scopus citations: 283
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  4. Published

    Online service quality dimensions and their relationships with satisfaction: A content analysis of customer reviews of securities brokerage services

    Yang, Z. & Fang, X., 2004, In: International Journal of Service Industry Management. 15, 3, p. 302-326

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

    Scopus citations: 327
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  5. 2003
  6. Published

    Services quality dimensions of Internet retailing: An exploratory analysis

    Yang, Z., Peterson, R. T. & Cai, S., 1 Dec 2003, In: Journal of Services Marketing. 17, 7, p. 685-700

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

    Scopus citations: 165
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  7. Published

    I read about it online ...

    Yang, Z. & Peterson, R. T., Dec 2003, In: Marketing Research. 15, 4, p. 26-31

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)22_Publication in policy or professional journalpeer-review

    Scopus citations: 7
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  8. Published

    Asymmetrical Impact of Trustworthiness Attributes on Trust, Perceived Value and Purchase Intention: A Conceptual Framework for Cross-cultural Study on Consumer Perception of Online Auction

    Chong, B., Yang, Z. & Wong, M., Sep 2003, ICEC '03 - Proceedings of the 5th International Conference on Electronic Commerce. p. 213-219

    Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)peer-review

    Scopus citations: 63
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  9. Published

    A temporal dynamic model of spousal family purchase-decision behavior

    Su, C., Fern, E. F. & Ye, K., Aug 2003, In: Journal of Marketing Research. 40, 3, p. 268-281

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

    Scopus citations: 51
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  10. Published

    Impact of dependence perceptual difference on conflict in marketing channels

    Zhuang, G., Zhou, N. & Zhou, X., Jul 2003, In: Xitong Gongcheng Lilun yu Shijian/System Engineering Theory and Practice. 23, 7

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

    Scopus citations: 1
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  11. Published

    Is Guanxi Orientation Bad, Ethically Speaking? A Study of Chinese Enterprises

    Su, C., Sirgy, M. J. & Littlefield, J. E., Jun 2003, In: Journal of Business Ethics. 44, 4, p. 303-312

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

    Scopus citations: 111
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  12. Published

    Long-term effects of television advertising on sales of consumer durables and nondurables: The case of China

    Zhou, N., Zhou, D. & Ouyang, M., Jun 2003, In: Journal of Advertising. 32, 2, p. 45-54

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

    Scopus citations: 23
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  13. Published

    Performance of high-tech firms’ resource and capability-based development: knowledge acquisition, organizational utilization and management involvement

    Yan, Y. & Zhang, J. A., Jun 2003, In: International Journal of Business Studies. 11, 1, p. 45-68

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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  14. Published

    Does human resource management matter in a transitional economy? China as an example

    Law, K. S., Tse, D. K. & Zhou, N., May 2003, In: Journal of International Business Studies. 34, 3, p. 255-265

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

    Scopus citations: 92
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  15. Published

    Conflict values and team relationships: Conflict's contribution to team effectiveness and citizenship in china

    Tjosvold, D., Hui, C., Ding, D. Z. & Hu, J., Feb 2003, In: Journal of Organizational Behavior. 24, 1, p. 69-88

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

    Scopus citations: 73
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  16. Published

    A Pacific Rim Debut: Shoppers in China and Chile

    li, F., Nicholls, J. A. F., Zhou, N., Mandokovic, T. & Zhuang, G., 2003, In: Asia Pacific Journal of Marketing and Logistics. 15, 1-2, p. 115-131

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

    Scopus citations: 10
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  17. 2002
  18. Published

    Moral judgement and conflict handling styles among Chinese in Hong Kong and PRC

    Hau-siu Chow, I. & Ding, D. Z. Q., 1 Nov 2002, In: Journal of Management Development. 21, 9, p. 666-679

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

    Scopus citations: 26
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  19. Published

    Stage Theory Stands for Successful Multinational Enterprises: A Study from Transnational Advertising Agencies in China

    Mirza, H., Cheung, F. S. L. & Leung, W., Nov 2002, PROCEEDINGS OF THE 2002 EAMSA ANNUAL CONFERENCE: "Competition and Cooperation in Asia and Europe : Corporate and Government Perspectives and Strategies". United Kingdom: Bradford University School of Management, p. 149-170

    Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)peer-review

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  20. Published

    An analysis of strategic determinants, learning and decision-making in Sino-British joint ventures

    Yan, Y. & Child, J., Jun 2002, In: British Journal of Management. 13, 2, p. 109-122

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

    Scopus citations: 31
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  21. Published

    The impact of economic reform on the role of trade unions in Chinese enterprises

    Ding, D. Z., Goodall, K. & Warner, M., May 2002, In: International Journal of Human Resource Management. 13, 3, p. 431-449

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

    Scopus citations: 70
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  22. Published

    The quality dimensions of internet retail food purchasing: A content analysis of consumer compliments and complaints

    Yang, Z. & Peterson, R. T., 1 Apr 2002, In: Journal of Foodservice Business Research. 5, 2, p. 25-46

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

    Scopus citations: 9
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  23. Published

    Estimating marketing persistence on sales of consumer durables in China

    Ouyang, M., Zhou, D. & Zhou, N., Apr 2002, In: Journal of Business Research. 55, 4, p. 337-342

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

    Scopus citations: 18
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