International Journal of Service Industry Management

International Journal of Service Industry Management

ISSNs: 0956-4233

MCB University Press, United Kingdom

Journal

Journal Metrics
1 - 2 out of 2Page size: 20

Research Output

  1. 2004
  2. Published

    Online service quality dimensions and their relationships with satisfaction: A content analysis of customer reviews of securities brokerage services

    Yang, Z. & Fang, X., 2004, In: International Journal of Service Industry Management. 15, 3, p. 302-326

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62) › 21_Publication in refereed journal › peer-review

    Scopus citations: 338
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  3. 2001
  4. Published

    Improving the quality of the credit authorization process a quantitative approach

    Leung, W. K. & Lai, K. K., 2001, In: International Journal of Service Industry Management. 12, 4, p. 328-341

    Research output: Journal Publications and Reviews (RGC: 21, 22, 62) › 22_Publication in policy or professional journal

    Scopus citations: 6
    Check@CityULib